Job Title

Mission Statement:Our Mission is to be the premier regional provider of integrated, community-based healthcareby combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence, within a healthy fiscal environment.Summary job Description:Under the direct supervision of the Dental Office Manager, the Dental Receptionist facilitates the smooth transit of patients through the dental practice and provides a range of critical tasks that support an efficient, effective and financially sustainable dental program.u00a0 This position ensures an orderly and appropriate atmosphere in the clinic.u00a0 The Dental Receptionist participates in the ongoing evaluation of Dental Program operations to assure the delivery of high-quality services that support the financial sustainability of the program.Essential Duties and Responsibilities:- Reviews and prepares the daily schedule for dental staff, monitoring the schedule and seeking to keep the schedule full.- Answers the telephone, schedules patients for appointments and greets patients coming in to the clinic in English and Spanish.- Generates and checks the encounter form for each patient at the completion of the visit to ensure it has been filled out accurately and completely.- Makes appointments for patients according to the clinic's scheduling policy; confirms appointments; follows up with patients who have broken their appointments according to the clinic's broken appointment policy.- Registers patients in clinic computer (verifying, updating, and correcting name, address, phone numbers, employer, insurance status, etc.); ensuring each patient coming in for services has an accurate record; creating new records when needed.- Confirms with insurer (via computer, telephone or POS) that the patient is covered by that insurance, verifies coverage limitations and eligibility for the services to be provided, and determines the patient's estimated co-payment responsibility.- Assists patients in completing dental history, consent and financial forms, if necessary.- Completes the check out process with the patient; collects co-pays and outstanding balances on patient accounts; scheduling follow-up appointments as needed to complete the treatment plan in English and Spanish.- Manages all aspects of the prior approval/authorization process---submits required documentation (via mail and/or computer as appropriate); monitors and tracks status of requests.- Triages walk-in or emergency patients in accordance with the clinic's walk-in/emergency policy and works those who meet emergency criteria into open slots in the daily schedule; schedules future appointments as available for patients whose needs are not urgent or emergent.- Reconciles daily payments and prepares deposits.- Inputs patient data into disease registries/tracking systems as appropriate.- Performs photocopying, scanning, and other clerical duties.- Notifies supervisor or other appropriate staff of conflicts or problems.- Manages inventory of office supplies; orders and restocks as necessary.- Opens and distributes mail.- Other duties as assigned.u00a0PHMC Compliance Responsibilities:- Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistle Blowers and Conflict of Interest Policies.- Keeps abreast of all pertinent federal, state and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.- Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.- Comply with Department of Public Health (DPH), The Joint Commission and other accreditation and regulatory agencies standards.- Adhere to all PHMC Policies and Procedures.- Knowledge an adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.- Maintain MDS sheets according to federal and state regulatory agencies- Keeps all required Certifications current- Completes all Continuing Education requirements according to PHMC Universityu00a0Job Requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.u00a0 The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u00a0Skills:- Ability to learn and use Electronic Dental Record/Practice Management system and any other computer programs used by the dental clinic.- Knowledge of dental terminology.- Working knowledge of office procedures and equipment. Is a team player- Accepts and offers guidance and supervision as appropriate- Attends and participates in staff meeting to review team progress in meeting financial and productivity goals for the dental program- Places a high value on personal and departmental performance excellence- Adheres to office dress code and standards of behavior- Maintains patient confidentiality- Excellent organizational skills- Professional manner and appearance- Outstanding customer service and interpersonal skills- Uses sick time appropriately- Responds professionally to high-pressure situations and time limits- Works independently with a minimum amount of supervision- Ability to effectively communicate, translate, read and write in Spanish.EXPERIENCE:One to two years of experience in a dental office environment.Two to Three years translating in a medical setting.EDUCATION:- High School Diploma or GED- Current CPR certification- Previous medical or dental reception, registration or billing experience preferred- Previous clerical experience preferred- Health services experience preferredu00a0PHYSICAL DEMANDS:Position requires standing 2/3 of the time, walking 2/3 of the time, requires sitting under 1/3 of the time, use of hands and/or fingers to handle or feel 2/3 of the time, ability to reach with hands and arms, under