Job Title

Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes.- Demonstrates higher level customer support capabilities through assignments.- Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.- Adept at core customer service skills.- Supports the department as needed on special projects.- Reduced level of oversight required by manager to compete tasks.Customer Service- Early experience employing customer service skills acquired through Canon training.- Demonstrates consistent respect to customers.- Contributes information to customer database.- Generates customer relationships appropriately.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. In accordance with applicable law, we are providing the anticipated base salary for this role: $20.54 - 28.20/hr.  - HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. - Associates degree or equivalent required.- Must have been a back-up for an install Lead.- Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience.About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years" . Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https:www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site https:www.usa.canon.com/about-us/life-at-canon. #CUSA Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.#PM20 #LI-ONSITE #LI-JZ1