Job Title

Delaware North Parks and Resorts is hiring full-time and part-time Front Desk Clerks to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team.Health, dental, and vision insurance*401k with company match*Paid vacation days and holidays*Paid parental bonding leave*Tuition or professional certification reimbursement*Weekly payFree shift meal in our employee dining roomCommuter bonus - $10/day for 35+ miles and $20/day for 50+ milesEmployee discounts - 20% off food and beverage and 30% off retailReferral bonus - earn $200 for each eligible referralTraining and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide*Available for full-time, year-round team membersLife at Tenaya at YosemiteEmbark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park's entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.Close proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National ForestOpportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!Tenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Surrounded by beautiful trees and granite mountains, Tenaya Lodge is the perfect environment for outdoor enthusiasts with great hiking trails, waterfalls, rivers, and creeks to explore in and around Yosemite. We provide free mountain bike rental, weekly trips to Oakhurst, and employee discounts on lodging and services. For local candidates, we offer a commute incentive for all commutes over 50 miles one way.Greet and register guests via a centralized registration system and coordinate with housekeeping as neededManage cash and credit card transactions while keeping accurate paperworkEmpowered to resolve uncomplicated guest issues immediatelyMonitor and balance the daily figures, post room and tax charges on guest accountsProvide service follow-through to guestsKnowledge of the business to offer guests accurate information and knowing when to escalate situationsAbility to recognize and respond to guests social cuesGood interpersonal communication skills in person and by phoneAbility to multitask in a fast-paced environmentExperience interacting with guests while performing desk functions and using software platformsDemonstrated ability to maintain professionalism and a calm manner under pressureJudgment to resolve guest issues with minimal supervision, and knowing when to escalateMinimum of 6 months of front desk experience or 1 year of customer service experience requiredAbility to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts