Job Title

Delaware North Parks and Resorts is hiring a full-time Manager of Operational Excellence to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As a Manager of Operational Excellence, you will be responsible for acting as a brand champion and fostering a high-performing team. If you enjoy working with people from diverse backgrounds, like a fast-paced job, and seek hands-on learning, our Parks and Resorts team invites you to apply today.At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:Medical, dental, and vision insurance401(k) with up to 4% company matchAnnual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resortsTenaya Lodge is a 4-diamond resort located just outside the south entrance to Yosemite National Park. Delaware North owns and operates the AAA Four Diamond-rated Tenaya Lodge at Yosemite dating back to 2002. Tenaya is an all-season resort featuring lodge rooms and cottage rooms, 50 Explorer Cabins, a rich range of recreational activities, a luxury spa, ample meeting and event space, indoor and outdoor pools, and five dining venues located on the property. It's located just two miles from Yosemite National Park.Lead culture-based initiatives and enhance guest and team member experiencesCollaborate with department leaders to implement and uphold hospitality standards through training, onboarding, and continuous improvement programs.Oversee guest experience initiatives, analyze feedback from various sources, and develop action plans to address service gapsUtilize technology platforms such as Your Voice, Certainty, and Chatmeter to monitor guest satisfaction, manage reputation, and validate team member performanceDrive operational excellence by aligning with leadership, attending executive meetings, and promoting key metrics like NPS and overall satisfactionOperate a company vehicle when necessary on propertyNo degree requiredMinimum of 3 years of experience in training deliveryKnowledge of adult learning principlesProficient in Microsoft Office SuiteExceptional organizational skillsMust possess a valid state driver's license