Job Title

National Car Rental at the Kahului, Maui Airport has an exciting opportunity for a full-time Emerald Club Service Specialist! The Emerald Club Service Specialist is a role that focuses on ensuring professional, superior, friendly and efficient customer service specifically to the members of our loyalty program called the Emerald Club. As an Emerald Club Service Specialist you are responsible for greeting and fulfilling the needs of the Emerald Club members including appropriate vehicle selection as determined by the Emerald Club program guidelines, with speed and accuracy.Shift Schedule: flexible 40 hour shifts that including weekends and holidaysPay: $20/hourThis role is available as regular full time which include the following benefits:Time Away from Work (paid time off)Employee discountRetirement savings plan including 401k with match and profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentAs you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority.has context menuGreet Emerald Club members as they arrive on the lot making them feel valued and welcome and provide information in a professional and courteous mannerAssist members with questions and concerns and provide resolution as necessaryReview daily game plan in preparation for Emerald Service deliveryReview reservation manifest for special requestsWork productively with shuttlers, service agents, return service specialists and managers to ensure proper vehicle supplyMaintain clean, low mileage fleet mix that meets Emerald Club requirementsComplete vehicle inspections in accordance with priority guidelinesEnsure that vehicle hangtags are completed correctlyReturn failed inspection units back to production for re-cleaning and service agent coachingFacilitate change of equipment (COE) vehicles or additional equipment to meet customer's needsOffer assistance with luggage as neededDocument and communicate customer service issues to managementKeep Aisle area organized and clean for ease of access and appearance of the facilityDirect customers to the exit booth, provide local directions, maps and return directions as neededIdentify and communicate areas of opportunity for improved Emerald Club service deliveryEqual Opportunity Employer/Disability/VeteransMust be at least 18 years oldMust have a valid driver's license with a satisfactory driving recordMinimum of1 year face-to-face customer service experience requiredMust have basic to intermediate level of understanding on the computerMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Aside from religious observance, must be able to work flexible 40 hour shifts that including weekends and holidays