Job Title

NexgenPlumbing, Heating, AC and Electrical, is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair.What's In It For Me?Market Value CompensationRobust PTO PlanHealth, Vision and Dental plans for you and your family to choose from401K Retirement PlanLife Insurance, Short-Term and Long-Term DisabilitySpecial Program Options: FSA, EPA, Legal Services, and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growthWhat Will I Do?Schedule and monitor daily technician scheduleDispatch work orders to field technicians according to priority and locationReceive and record completed work orders from the field techniciansContact customers to confirm next-day appointmentsCommunicate with field personnel via OutlookHandle paperwork for assigned departments and techniciansMaintain accurate technician databaseCoordinate parts scheduling Coordinate warranty installations with other divisionsAnswer general questions regarding rebates, system operations, warranties, etc. from customersDo I Have What It Takes?High School Diploma or GED preferredMinimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industryBasic computer proficiency, particularly with Microsoft applicationsExperience with Service Titan is a plusMust be able to work evenings and weekendsWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The companyencourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.