Job Title

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver. SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students' learning experience. SAIE values student centricity; diversity, equity, and inclusion; collaboration; adaptability; and accountability. The Division's strategic priorities are: Enrich the holistic student experience Elevate & Embed diversity, equity & inclusion Engage purposeful partnerships Enhance staff development, learning & wellbeing Enact sustainable practices & operations SAIE includes Housing and Residential Education; Student Engagement; Fraternity and Sorority Life; Health and Counseling Center; Inclusion & Equity Education; Disability Services Program; The Cultural Center; Access & Transitions; Learning Effectiveness Program; Veterans and Military Resources; Student Outreach and Support; Student Rights & Responsibilities; Budget, Operations, and Division Resources; New Student Programs; Parent & Family Engagement; and Community and Driscoll Common Department Summary The Housing and Residential Education (HRE) team at the University of Denver is committed to providing housing and support services for over 3,000 on-campus students. HRE strives to cultivate a community that not only encourages academic excellence and achievement but also nurtures personal growth and development, fosters a culture of respect and inclusivity, champions diversity, promotes community service, and fosters leadership among an engaged staff and student body. Position Summary Under the supervision of the Housing Program Manager, the Resident Services Coordinator(s) (RSCs) will have primary oversight of all Front Desk Operations. This includes co-supervision of 70-90 Desk Attendants (DAs), Key Management, Mail Operations, and Resident & Staff Support. During Winter and Summer breaks, RSCs will serve as primary desk staff during the consolidated operations and assist the occupancy and operations team with proje In addition to Front Desk Operations, this position performs a variety of important administrative and operational functions in support of the residential operations area including, but not limited to, Move-in/Move-Out planning, Summer Project Support, and Central Office administration, including but not limited to, responding to telephone, email and in-person inquiries. This is a 12-month, hourly position. Essential Functions Front Desk Operations Co-Supervise 70-90 Desk Assistants (DA) staff in collaboration with the Housing Program Manager. Maintain front desk staff schedule and provide coverage for staff absences. Foster relationships with individual residents and staff by remaining accessible and approachable. Oversee mail room operations and inventory. Assist in submitting the custodial and maintenance work orders and reporting urgent issues as needed. Support the Hiring and Training of Desk Assistants in collaboration with the Housing Program Manager. Manage, track, and inventory building keys and access cards. Staff Training, Supervision, and Development Support the Hiring and Training of Desk Assistants in collaboration with the Housing Program Manager. Attend regularly scheduled one-on-one meetings. Create a supportive environment that promotes the professional and personal development of each staff member. StarRez & Other Systems Develop understanding of StarRez system for mail operations and occupancy needs Participate and/or lead cross training efforts on the various aspects of the StarRez system Develop strong understanding of Microsoft Teams, Maxient and Work Order System. Move-In/Out Operations Support move-in operations and planning including the development of move-in key packets, facilitating early arrival program, and building specific opening preparations. Support break-period transitions and move-out operations and Con erence & Event Services transition. Winter & Summer Break Operations Serve as primary staff for consolidated Front Desk Operations. Take lead and/or support break projects. Housing & Office Administration Provides administrative support for the department, which includes but is not limited to, responding to telephone, email and in-person inquiries, scheduling appointments, meetings, and room reservations, resolving a variety of issues and complaints, maintaining a high level of communication with other departments, colleagues or external sources, while providing a high level of customer service. Assists with departmental projects predominantly within Residential Operations team. Establishes priorities to ensure that all projects and assignments are completed timely with minimal supervision. Departmental Responsibilities Attend and participate in HRE, Divisional, and University meetings and task forces