Job Title

Enthusiastic and customer-focused Technical Customer Support Advisor with over one year of experience delivering high-quality service in fast-paced environments. Skilled in managing complex technical issues with patience, professionalism, and a solutions-first mindset. Adept at troubleshooting across multiple platforms including iOS, Android, PC, Mac, and tablets. Proven ability to navigate multiple systems and tools simultaneously to provide real-time, accurate resolutions while maintaining excellent verbal and written communication tailored to varied audiences. Demonstrates flexibility in problem-solving, a calm demeanor under pressure, and a strong commitment to continuous improvement through coaching and feedback. Performance-driven, self-managed, and highly adaptable to rotating schedules, including weekends, with full availability in 12-hour shifts (e.g., 6am-6pm, 5am-5pm). Eager to learn and grow in the tech industry with a keen interest in emerging technologies and customer service excellence. ✅ Key Skills & Qualifications Excellent communication (verbal & written) Technical troubleshooting (PC/Mac, iOS, tablets) Customer experience ownership Calm and professional under pressure Ability to work independently and manage time Strong multitasking and research skills High School Diploma or GED (required) Available for flexible 8-hour shifts within a 12-hour window, including weekends #2105OS