Job Title

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.Fostering a fun environmentBeing a gracious host to all guests and co-workersPromoting a positive influence in the community and participating in company-sponsored eventsMaintain data integrity of guests within Penn National Database and ensure all updates are maintainedCreate drop schedules for direct mail & digital campaigns for the team as well as vendorsCommunicate direct mail and digital marketing campaigns to all affected departmentsMerging and Purging of duplicated customer accountsRespond to guest inquiries regarding all direct and digital marketing campaignsProofreadingof all direct and digital marketing program materialsCoordinatingwith vendors to produce direct marketing campaignsProducingemail and mobile marketing campaigns using third-party software toolsTrackingdirect marketing expensesDirectMail and Digital Campaign filing and management of all company excludedguestsCreateand maintain sheets for campaign analysisGenerateresults from customer satisfaction surveys for the propertyGenerateall Direct Mail and Digital marketing campaign data files.Assistingwith coupon redemption, gift registration, and special events as neededPerformingother duties as assignedMustbe outgoing, energetic and enthusiasticMustbe an extremely detailed individual with strong critical thinking skillsMustbe a good host and strong communicator with the ability to troubleshoot with guests on or off the phonePrevious experience with reading SQL, managing a Customer Relationship Management program (CRM), and be highly proficient in Microsoft Excel,Microsoft Access, and Microsoft OutlookPreviousexperience with programs like ACSC and Cognos BI is preferredKnowledgeof compliance with department, property, and other company propertiesBefamiliar with how Advertising and Promotions are orchestratedMustbe a team player with the ability to work collaboratively with otherdepartments and leaders to complete property/corporate initiatives andeffective day-to-day operationsPhysicallymobile with reasonable accommodations including ability to push, pull,carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spacesMust be familiar with direct marketing principles, including direct mail andemailMustbe familiar with USPS mailing regulationsMusthave a minimum of two years’ experience in related field or bachelor’s degree for accredited college or universityWe’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.We're changing entertainment.Follow us.Equal Opportunity Employer21