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This job was posted by : For moreinformation, please see:We are open tohiring in many U.S. locations and travel will be contingent on clientneeds.Who You'll Work WithA team focused on creating differentiated experiences, connecting logicwith creativity, and strategy with technology, to create impactfulstrategies, solutions, products, and experiences.Role: Voice of Customer LeadTarget Level: PrincipalYou will play a key role in helping our clients understand and act oncustomer feedback to improve their products, services, and overallcustomer experience.What You'll Do- Develop and implement robust, end-to-end Voice of Customer (VoC) programs that integrate with CRMs, CDPs, customer support applications, and other customer data systems to capture and activate feedback across multiple channels.- Design and execute closed-loop feedback mechanisms to ensure insights are actionable and drive continuous improvements in customer experience.- Establish feedback collection and measurement frameworks, using both qualitative and quantitative methods, to assess customer sentiment, satisfaction, and loyalty.- Create and execute strategic roadmaps that align with clients' business goals and translate customer feedback into data-driven insights and operational enhancements.- Work closely with cross-functional teams, including marketing, sales, product, and service,- Present findings and recommendations to senior clients, facilitating executive-level workshops and discussions.- For Principals, lead and manage large, complex projects, providing guidance and mentorship to junior consultants.- For Principals, they carry a $1M sales target.What You'll Bring- Demonstrated experience in developing and leading Voice of Customer programs focused on data integration, closed feedback loops, and actionable insights.- Strong analytical skills, including proficiency in working with customer data platforms (CRMs, CDPs), customer support applications, and digital analytics to synthesize and activate insights across sources.- Technical expertise in measurement strategies, with an ability to design and implement data collection and reporting solutions that drive decision-making.- Proven ability to facilitate collaboration among cross-functional teams, translating customer insights into strategic initiatives.- Excellent communication and presentation skills for engaging senior stakeholders and fostering buy-in on VoC initiatives.About SlalomSlalom is a fiercely human business and technology consulting companythat leads with outcomes to bring more value, in all ways, always. Weteam with leaders who expect more. So we bring more. From strategythrough delivery, our agile teams across 52 offices in 10 countriescollaborate with you to bring powerful customer experiences, innovativeways of working, and new products, services, and businesses to life.Every day, we work at the forefront of industry, combining our deeproots in technology and data, to help you tackle challenges, improveoperations, and drive sustainable growth. We work to discover yoursingular