Job Title

A Look Into Working in the Front OfficeThis role is responsible for ensuring seamless overnight or end-of-day hotel operations, including reporting, guest services, and cross-departmental coordination. The ideal candidate is self-motivated, detail-oriented especially with numbers, and committed to delivering exceptional guest experiences while upholding Radisson and GHG standards.Pay rate is based on experience, with performance-based raises and monthly bonus incentives.What’s in it for YouMedical/Dental/Vision (Full-Time option)401K with 100% match up to 3% (Full-Time option)Parental Leave Program (Full-Time Option)Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per yearHealth and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.Shift meal provided per day10% Discount on GHG outletsDiscounted hotel rates at Choice Hotels WorldwideWhat You’ll Be DoingReconcile and close hotel business day operationsBalance and verify paperwork from front office, retail outlets, and restaurantsPrepare accurate reports for the next business dayRespond to guest inquiries and concerns in person, via phone, and emailAddress billing discrepancies and disputes confidently and professionalOffer personalized recommendations and information about hotel services, local attractions, and eventsUpsell hotel products and services to enhance guest experienceCreate positive, memorable guest interactions and resolve complaints with empathy and within policyWork independently during minimal-staff shifts with sound judgment and discretionAdapt quickly between tasks and responsibilities across departmentsCommunicate effectively with Finance, Leadership, and other departments regarding notes, discrepancies, and operational issuesUnderstand and support team and organizational goalsExecute daily shift processes in line with established SOPsStay current with evolving procedures and operational updatesMaintain knowledge of front office systems and operational platformsRepresent and uphold Radisson and GHG brand standards at all timesPerform other responsibilities as assigned or deemed necessary by managementWhat You Need for this PositionPrevious Night Audit experience preferred but not requiredNumbers oriented preferred, but not requiredAble to work weekends and Holidays; schedule based off of hotel needsDriven by purpose, mission, values, and has sense of integrityAble to work closely with staff through strong communication and verbal skillsPositivity and flexibility in an ever changing environmentAble to be coachedOrganized, able to multitask and balance many projects at onceAble to problem solve on the spot and make prompt but thoughtful decisionsPosses efficient typing skillsAble to stand for long periods of time, up to 8 hours or moreAble to stoop and bendAble to lift up to 40 pounds from time to timeAble to safely work with potentially dangerous chemicals and equipmentAble to comply with safety and health code standardsAble to handle responsibilities that require repetitive motion tasksExperience with Opera or a Rooms Management system is a plus, but not requiredTop Reasons to Work With GHGWe are one of the Nation's 101 Best and Brightest Companies to work forYou’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate aboutproviding a memorable guest experienceYou will grow your skills and experience in an environment that encourages growth and development