Job Title

Bermex, Inc.Full time RegularThe Meter Services Supervisor reports to the Operations or Project Manager at Bermex. This position plays a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter reading department. This position also requires a high degree of metering reading knowledge, excellent time management, and exceptional interpersonal communication skills.What You'll DoMeter Services Supervision:Identify, investigate, and resolve issues ensuring deadlines are metPartner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experiencedWork with Manager and other leaders to identify and address inefficiencies and opportunities for cost reductionExplain and demonstrate work tasks to new workers or assign training tasks to experienced workersRecommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actionsRecommend and implement measures to improve worker motivation, equipment performance, work methods, or customer servicesRequisition needed personnel, supplies, equipment, parts, or repair servicesMeter Reading Assistance:Drive vehicles or equipment to complete work assignments or to assist workersInterpret transportation regulations, safety regulations, or company policies and procedures for workersPrepare, compile, and submit reports on work activities, operations, productivity, or work-related accidentsResolve worker problems or collaborate with employees to assist in problem resolutionPerform or schedule repairs or preventive maintenance of vehicles and other equipmentAssist workers in tasks, as needed, such as reading daily meters/skipsExtensively walk and stand for much of the workdayOccasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc)Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)Customer Communication:Handle customer inquiries when applicable or refer customer complaints to the appropriate authoritiesProvide general information about the meter services to customers, when applicableUse telephones, tablets, and/or computers to communicateOther duties as assigned.About YouMust Haves:Education: High School Degree or GEDExperience: Must be 21 years of age or older. Must have at least 2 years of experience in project management or a similar supervisory role. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) trainingNice to Have:Education: Bachelor's DegreeExperience: 3 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoorsYour Skills:Ability to multi-task, and work independently and as a teamExcellent leadership skills and ability to manage a teamExceptional flexibility in daily routines and route schedulingProject management skillsProven understanding of industry standardsAdequate time management skills to facilitate worker efficienciesExcellent communication skills, comfortable interacting with management and customersAbility to interact with unhappy or negative customers in a professional mannerExcellent attention to detail for problem solving and findingAbility to walk long distances and prepare for weather conditions, accordinglyDrug/Alcohol Testing:Drug/alcohol testing is requiredDrug/alcohol testing required per Non-Regulatory requirements for employees working with water