Job Title

America's Best is part of National Vision, one of the largest optical retailers in the United States. The Americau2019s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation u2013 eyewear and eye care u2013 into one excellent experience at a single low price. For more details about America's Best, visit (. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. Theyu2019re the glue to our operations, helping everyone to stay on track.u00a0The role provides prompt, courteous service to customers either on the phone or in person. How would you like Sundays off? Yes, every Sunday weu2019re closed What would you do? u2013 The Specifics + Ensures high quality customer service while following all safety protocols. + Ensures a smooth flow of customers through the store. + Answers, screens, and forwards incoming phone calls in accordance with National Visionu00a0protocol. + Processes and understands managed care plans while obtaining document information from the insurance company as needed. + Provides customers basic and accurate information. + Schedules and confirms appointments, follow-up visits and classes. + Files all patient records daily and pulls patient files for the next day's appointments. + Checks order status and notifies customers when orders are in or of any delays. + Keeps reception area tidy and presentable with all necessary materials. + Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies. + Participates in regularly scheduled mandatory communication meetings.u00a0 u00a0Are you the right fit? u2013 The Suitable Talent + Fluent in reading and speaking both English and Spanish. + Experience as a Receptionist, Front Office Representative or similar role preferred but not required. + 0-2 years related experience or training preferred. + Experience handling multiple phone lines preferred. + Strong customer service skills required. + Strong organizational skills required. Taking Care of our People We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates u2013 including bonus potential for every position in the store We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. Please see our websiteu00a0learn more. We are an equal opportunity employer.u00a0 We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics. Salary Range: $16.60 - $20.47 per hour