Description Position Summary This is a customer oriented support role centered on providing basic to advanced technical support towards end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. A tech savvy individual with willingness to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution, and ability to deliver on tech requests, tasks, and projects are important aspects of this position. A good understanding and working experience with IT systems, servers, networks, security computers, mobile devices, tech products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to perform in this position. Responsibilities User Support u2022 Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets. u2022 Perform white-glove support of executives in both corporate and residential settings. u2022 Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution. u2022 Train users on use of supported hardware, software and services within department and organizational guidelines and standards. u2022 Provide after-hours/on-call support as needed. u2022 Provide more in-depth troubleshooting for complex issues and administration for advanced technical requests that cannot be resolved through first-level support. Hardware Support u2022 Setup, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment. u2022 Assist with data center IT infrastructure components and systems. u2022 Assist with LAN and WLAN networking hardware. u2022 Assist with security appliances and hardware. Software Support u2022 Setup, test, deploy and maintain corporate standard computer software. u2022 Setup, test, deploy and maintain computer patch management solution. Maintenance u2022 Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes/replacements and optimizations. u2022 Keep physical and virtual computer patterns and images up to date with latest security patches and software versions. Documentation u2022 Follow IT departmental documentation, processes, and checklists. u2022 Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base. u2022 Conduct user training, gather feedback, and update training guides as needed. u2022 Create and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery. Inventory u2022 Enter new hardware equipment details, software, and services license info. u2022 Track changes, replacements, and repairs. u2022 Setup, test, deploy and maintain corporate asset management tool. Ad Hoc u2022 Learn new technologies as required for tasks, projects and to administer department and business functions. u2022 Handle potential security threats and events with a higher priority. u2022 Lead desktop support related projects such as operating systems migrations, software upgrades, patch management and hardware upgrades. u2022 Coordinate with external vendors for requests, tasks, projects and escalated issues. u2022 Research new technologies and tools to improve desktop support capabilities, efficiency, and security. u2022 Locate opportunities for areas that can be automated to improve team efficiency and user experience. Qualifications User Support u2022 Experience in customer support interactions in person or remotely. u2022 Experience responding to new or open support tickets or from other communication methods such as: email, phone, texts, walk-ins, chat tool or video call. u2022 Experience applying intermediate to advanced technical capabilities to diagnose and resolve issues. Hardware Support u2022 Experience supporting desktops, laptops, and accessories (monitors, docking stations, webcams, USB devices) running Windows. u2022 Experience supporting Mac desktops, Macbooks, and iOS devices. u2022 Experience supporting HP printers. Canon copiers a plus. u2022 Experience supporting Android and iOS phones and tablets. u2022 A plus to have experience assisting with data center IT infrastructure and components such as: network equipment, security appliances, server hardware, storage appliances or arrays, UPS, PDUs, environmental monitoring devices. Software Support u2022 Experience supporting Windows 10/11 and Mac operating systems. u2022 Experience supporting some or all of current corporate standard software: Microsoft Office, Microsoft 365, Zoom, Adobe Acrobat, Edge/Chrome/Firefox Web Browsers, Endpoint agents. u2022 Experience managing telecom PBX platforms such as Avaya IP Office. u2022 Experience working with computer remote control solutions. u2022 Experience managing door access control solution. u2022 Experience supporting corporate computer imaging solutions such as SmartDeploy. u2022 Experience supporting remote access solutions such as VMware Horizon virtual desktops and Citrix VPX endpoints. u2022 Experience supporting Email Filtering Gateways such as Mimecast. u2022 Experience managing security endpoint portal such as Sophos. Maintenance u2022 Experience performing Windows and Mac updates process for individual machines or using a patch management solution. u2022 Experience testing updates and patches before wider deployment to all computers. u2022 Experience configuring patch management solution. u2022 Experience troubleshooting and resolving issues with. Documentation u2022 Experience managing documentation or internal knowledge base solutions or structured and organized manual methods. u2022 Experience creating, drafting, updating and maintaining advanced technical checklists, processes, and user facing guides, manuals and how tou2019s. Inventory u2022 Experience managing inventory, asset management tool, or Excel. Requirements u2022 5+ years of experience. u2022 Experience in small to medium-scale environments (under 100 people) preferred. u2022 Boutique financial services, law firm, or family office experience preferred. u2022 Strong interpersonal skills. u2022 Bachelor's degree required; in information technology or related field preferred. u2022 Commitment to delivering timely and professional service to executives. u2022 Strong foundation in diverse platforms. u2022 Demonstrated ability to prioritize work and to complete projects on time. u2022 Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality. u2022 Excellent communication skills, both verbal and written. u2022 Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels. u2022 Demonstrated strong organizational skills and exercises attention to detail. u2022 Demonstrated ability to collaborate well with others or work independently as the situation warrants. u2022 Commitment to professional ethics and integrity. u2022 Punctuality and regular attendance in office. u2022 In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organizationu2019s hybrid schedule of working in the office three days per week. Skills Bachelor's Degree, Windows, MS Office, Mobile Devices, hardware, Macs, AV, VMware, networking Top Skills Details Bachelor's Degree,Windows,MS Office,Mobile Devices,hardware Additional Skills & Qualifications Candidates must have excellent customer service and experience supporting executives. Experience Level Expert Level Pay and Benefits The pay range for this position is $125000.00 - $130000.00/yr. There are 3 weeks of PTO and the firm has an excellent matching 401k plan. The firm is also closed from Christmas Eve to New Year's Day.MedicalDentalVision Workplace Type This is a hybrid position in New York,NY. Application Deadline This position is anticipated to close on Oct 14, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Title
Senior IT Support Engineer