Job Title

Additional Information Relocation Assistance Available Job Number 25164215 Job Category Event Management Location Gaylord Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States, 91910VIEW ON MAP (Pacific Resort & Convention Center, 1000 H Street, Chula Vista, California, United States, 91910) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $107,000 - $144,000 annually Bonus Eligible: Y JOB SUMMARY Directs and motivates team while personally providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations u2022 Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). u2022 Maintains and applies knowledge of all laws, as they relate to an event. u2022 Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. u2022 Adheres to and reinforces all standards, policies, and procedures. u2022 Ensures established sanitation levels are maintained. u2022 Manages departmental inventories and maintains equipment. u2022 Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. u2022 Schedules banquet service staff to forecast and service standards, while maximizing profits. u2022 Develops lasting relationships with groups to retain business and increase growth. Leading Banquet Teams u2022 Sets goals and delegates tasks to improve departmental performance. u2022 Conducts monthly department meetings with the Banquet team. u2022 Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. u2022 Acts as a liaison to the kitchen staff. u2022 Leads shifts and actively participates in the servicing of events as needed. Ensuring and Providing Exceptional Customer Service u2022 Sets a positive example for guest relations. u2022 Interacts with guests to obtain feedback on product quality and service levels. u2022 Responds to and handles guest problems and complaints. u2022 Empowers employees to provide excellent customer service. u2022 Ensures employees understand expectations and parameters. u2022 Strives to improve service performance. u2022 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. u2022 Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities u2022 Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. u2022 Observes service behaviors of employees and provides feedback to individuals. u2022 Monitors progress and leads discussion with staff each period. u2022 Participates in the development and implementation of corrective action plans. u2022 Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. u2022 Attends and participates in all pertinent meetings. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._ Why have less when you can have MORE u2014 all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotelu2014offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.