Job Title

Job DescriptionJOB SUMMARYThe Contact Center Fraud Investigator I is responsible for coordinating various fraud related activities, including investigating and resolving reported external frauds, monitoring kiting and the fraud detection system, coordinating fraud alerts, administering the fraud case management system, substantiating investigative findings with statements and items of evidence, and referring fraudulent activity to federal, state and local law enforcement agencies for prosecution This individual may represent Northwest at trial.Essential FunctionsCoordinate various fraud related activities, including investigating and resolving reported external frauds, monitoring kiting and the fraud detection system, coordinating fraud alertsAdminister the fraud case management system, substantiating investigative findings with statements and items of evidenceRefer fraudulent activity to federal, state and local law enforcement agencies for prosecution, representing Northwest at trialAttend Security Group MeetingsPrepare and analyze departmental reportsPlan investigations/coordinating cases with law enforcement agenciesConduct interviewsCompile documentationDevelop investigative reportsInvestigate fraud schemesReconstruct sequence of fraudulent eventsSubstantiate findingsConsult on issues of fraud, suspicious activity and securityEscalate large losses, internal fraud, critical casesDevelop relationships with vendorsDevelop/distribute fraud alertsRecommend improvements to proceduresTrack and monitor large currency deposits and withdrawalsAssist the Bank Security Officer with special projects as requiredEnsure compliance with Northwest's policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EducationBachelor's Degree or equivalent preferredWork Experience3 - 5 years Bank or fraud related experience preferredGeneral Employee Knowledge, Skills, and AbilitiesAbility to establish effective working relationships among team members and participate in solving problems and making decisionsAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or writtenAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and informationAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and informationAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasKnowledge of the CBS systemKnowledge of Word, Excel, Lotus, Access, and Power PointKnowledge of the Check Kiting reportingKnowledge of the fraud detection systemKnowledge of bank regulations impacting fraud investigationKnowledge of UCC check collectionKnowledge of check cashing lawsLicenses and CertificationsCertified Fraud Examiner - candidates with 3+ years experience must obtain within 1 year or cand