Job Title

The Home Equity Mortgage Loan Processor will: Key Responsibilities: + Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service + Manage a large pipeline of applications while meeting required service level agreements + Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting + Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include: + Accept incoming phone calls + Make outbound phone calls to follow up on outstanding documents and provide updates on loan status + Monitor and respond to incoming emails + Monitor and respond to incoming voicemails + Document all communication + Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments + Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service + Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence Role Requirements: + This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands + Hours are typically 8 am - 5 pm PT or 9 am EST - 6 pm ET depending on your location and business needs + This is a remote opportunity; must be located within 100 miles of a local Accenture office Basic Qualifications: + Minimum of 2 years of mortgage experience + Minimum of 2 years of customer contact experience + NMLS license required Professional Skills Requirements: + Ability to work well in a fast-paced, multi-task environment + Self-starter that thrives in a team environment + Strong organizational, problem solving and time management skills + Professional communication both written and verbal Basic Qualifications: + Minimum of 2 years of mortgage experience + Minimum of 2 years of customer contact experience + NMLS licensed, if not licensed must be able to obtain license within 30 days of employment Professional Skills Requirements: + Ability to work well in a fast-paced, multi-task environment + Self-starter that thrives in a team environment + Strong organizational, problem solving and time management skills + Professional communication both written and verbal Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. ( Role Location Hourly Salary Range California $21.97 to $47.26 Colorado $21.97 to $40.82 District of Columbia $23.37 to $43.46 Illinois $20.34 to $40.82 Minnesota $21.97 to $40.82 Maryland $21.97 to $40.82 New York/New Jersey $20.34 to $47.26 Washington $23.37 to $43.46 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of theAccenture Equal Opportunity Statement ( Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accentureu2019s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.