Job Title

Job DescriptionIngram Content Group (ICG) is hiring an Catalog Integrity Lead. The Integrity Lead manages new account setups, validates and vets these accounts for Lightning Source and IngramSpark. The Lead monitors, analyzes and reports on account trends, identifies and solves for improvements and efficiencies. The Lead works with their supervisor to adjust business rules and best practices. The Lead is the primary liaison with 3rd party verification vendors. In addition, the Lead works as part of the Catalog Integrity team, providing support when needed. The Lead works with internal teams including Sales, Legal, Catalog Operations, and Digital to preserve a trusted and globally relevant catalog of gram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.Required Qualifications:College degree or directly related year for year experience3 years work experience in customer service, sales, retail, or publishing1 year experience in account or identity verification, cybersecurity, risk analysis, risk management, KYC/AML, or fraud analysisPreferred Skills:Ability to learn Oracle other LS specific systems. Experience with Excel.Key Responsibilities:Manages 3rd party vendor relationships and implements Catalog integrationsLeads account verification and quality via fraud mitigation and use of 3rd party fraud prevention applications and toolsWorks with Web Team, sales and client services to ensure quick and accurate processing of accounts and titlesMaintains the account workbenches as a part of the team’s daily activitiesCommunicates directly with clients to validate account or title information, when needed.Leads all 3rd party communications, support requests and systems maintenance and improvements.Serves as the Lead internal IT liaison for LS and IngramSpark websites, and all security-related and automated processing toolsManages projects related to account security and account verification.Evaluates and recommends enhancements for fraud-prevention methods currently in place. Working alongside Integrity Manager, executes audits and gathers data for KPI reporting as-needed basisCommunicates internally and externally on matters related to account integrityMaintains productive and positive relationships with internal departments to include Client Services, IT, Sales, Accounting, Credit, Pre-Media, Digital, etc…Provides training to other internal associates or 3rd party vendors on reporting processesWork closely with other catalog integrity team members and supervisor on key projects related to improving speed of processing and enforcing of rule setsRecommends solutions for routine process inefficiencies identified by management.Develops KPIs and owns reporting within leadership cycleHiring Salary Range: $50,725k - $63,038k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.Additional InformationPerks/Benefits:A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.15 vacation days & 12 sick days accrued annually and 3 personal days401K match, Life and AD&D, Employee Assistance programs, Group Legal, & moreWellness program with access to onsite gym and basketball court for associatesEncouraged continued education with our tuition reimbursement programFinancial and in-kind opportunities to engage with non-profits in your communityCompany match program for United Way donationsVolunteer opportunities and in-kind drives for non-profits throughout the yearTake breaks or brainstorm in our game room with ping pong & foosballCasual Dress CodeThe world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.EOE-Race/Gender/Veterans/DisabledWe participate in EVerify.EEO Poster in English EEO Poster in Spanish