Job Title

Help Desk Technician- Hybrid Our client is an employee-owned, growing organization looking to add to their support team. This is a great chance to gain experience with a variety of technologies and learn from mid-senior level technicians in a collaborative environment. Compensation, 55-60K + Bonus & Benefits Hybrid Position, Glastonbury, CT area Duties and Responsibilities: Provide technical assistance with workstation and server hardware/software for clientele Resolve issues for clients via phone or via remote support Track customer issues and resolutions, escalating tickets to the appropriate level of support Qualifications: Previous experience in IT (2 years minimum) Ability to work with and build relationships with Client base Strong troubleshooting and critical thinking skills Prior experience troubleshooting Windows 10/8/7/Vista/ XP/ Windows Server 2016/2012/2008/2003 Positive and professional demeanor with strong communication skills Familiar with OS Virtualization MS Exchange 2016/2013/2010 troubleshooting Prior exposure to Client/Server Anti-Virus solutions preferred DNS, DHCP, LAN, WLAN and WIFI experience INDI