Job Title

Job SummaryThe PatientRelations Specialistis responsible for patient collections when the financial responsibility falls on the patient, making financial arrangements and informing patients of all coverage options, such as Government programs or Financial CARE. Ensure reimbursement to Air Methods from patients or other responsible parties and assist patients in understanding their healthcare insurance coverage and any patient liability. Make final determinations on collectability and balances.Essential Functions and Responsibilities include the following: Manage incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys; Complete conference calls and/or transfer calls to the appropriate department, if necessaryReview and resolve accounts where the patient is uninsured, there is any residual patient financial responsibility after insurance, and accounts which require additional investigation and special handling; Provide information to patients or other responsible parties about coverage details and payment options; Take payment, if necessaryThoroughly review, document, and resolve patients’ or responsible parties’ communicationsAccurately perform skip tracing to ensure best contactOther duties as assignedAdditional Job RequirementsRegular scheduled attendance Indicate the percentage of time spent traveling - 0%Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.Supervisory ResponsibilitiesThis position has no supervisory responsibilities. QualificationsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.Education & ExperienceHigh school diploma or general education degree (GED); and two to three years’ related experience and/or training; or equivalent combination of education and experience2-3 years’ experience in healthcare billing/collections field; preferredKnowledge of all Government, Commercial and Private payers; preferred1 years’ experience in high dollar collection and financial debt counseling; preferredPrevious Dialer experience; preferredSkillsExcellent written and verbal communication skillsExcellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlinesExcellent customer service and phone skillsStrong ability to balance compassionate and empathetic customer service with the goal of account resolutionExcellent problem-solving Bilingual in English and Spanish; preferredComputer SkillsIntermediate with Microsoft Office, including Word, Excel and OutlookCertificates, Licenses, RegistrationsAmerican Association of Healthcare Administration Management (AAHAM) certified within 6 months of hireAir Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.USD $30,275.00/Yr.USD $43,975.00/Yr.For more information on our industry-leading benefits, please visit our benefits page here.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)