Job Title

Join Our Team as a Patient Access Supervisor!As a Patient Access Supervisor, you will be a key leader in ensuring a seamless and positive experience for both patients and staff. You’ll oversee the Front Desk Receptionist Team, driving team performance, optimizing daily operations, and fostering a culture of collaboration and this dynamic role, you'll provide valuable feedback on registration processes, proactively address staffing needs with leadership, and ensure consistent adherence to departmental policies and procedures. Beyond operational oversight, you'll play a crucial role in creating a welcoming environment, where both patients and team members feel valued and supported.If you thrive in fast-paced settings, excel at multitasking, and are passionate about leading teams to success, we’d love to have you on board!This role oversees our locations in Fishers, Carmel, and West Carmel/Zionsville, in the northern suburbs of Indianapolis.ResponsibilitiesDirectly supervise the front office team including recruiting, hiring, training, performance management, and time & attendance administrationModel patient experience expectations and ensure team is adhering to the patient experience expectationsDriving Front Desk Receptionist Metrics (Callbacks, Bedside, NPS, RQA, etc.)Maintain an appropriate Front Desk Receptionist environment that is friendly and respectfulExpertise knowledge of and ability to perform Front Desk Receptionist duties: verifying benefits, check patients in and out and collect copayments, coinsurance, deductiblesCreate and maintain the Front Desk Receptionist Schedule for assigned locationCovers voids or when coverage is not locatedTrain and mentor new Front Desk Receptionist staffAssist leader in interviewing candidatesPrepare appropriate access for new hiresComplete first 90-day review for new hiresImplement Front Desk Receptionist Policies and Procedures with input from LeadershipDaily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank DepositsDaily Reconciliation of ED Acknowledgment FormsConduct Quarterly Front Desk Receptionist Staff MeetingsAssigned to work all DowntimesMaintains Downtime BinderReconciles and backloads all patient infoEnsures staff is trained in this processEnsure adherence to all laws and regulations regarding employment, affirmative action, safety and drugsEnsure that patient records are accurate and completeAssist leader to ensure all personnel department policies and procedures are followedProvide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to returnAssist in resolving patient concerns. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation techniquesAbility to manage conflict and appropriately request the help of a leader when neededCoordinate workflow processes with hospital partner as neededFollow all HIPAA policies and proceduresFollow and enforce all company policiesOther duties as assignedRequired SkillsHigh School Diploma or GED required2-4-year college degree in Business, Accounting, Medical Administration or related area preferredMinimum of 2 years’ experience in medical office settingMinimum of 2 years’ experience in supervisory or lead role preferredFamiliar with health insurance and the insurance verification process.Patient Registration/Medical record system experience needed.Must be computer literate (Word, Excel Outlook)Ability to perform multiple tasks simultaneously, and to prioritize multiple demands effectivelyExceptional communication skills and customer service is requiredSolid work historyBe flexible with hours, as staffing of 24/7 units may require flexibility