Job Title

At Jacobs, we donu2019t settle - always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as welook intothe future with great optimism and focus. We donu2019t settle until we give our best and know that weu2019re making a difference.Jacobs is looking for an expert in Autodesk applications and design automation. The Engineering & Design Automation Administrator role is within our Business Technology Solutions team and supports all our global engineering applications and integrated third-party tools. This position can be remote or hybrid in the US.Daily work consists of proactive technology solutioning, helping users solve issues with their software through our helpdesk system, working with large global user groups, applying highly focused skills to strategic initiatives with coworkers and vendors, and providing great customer service to our this impactful role, you will: Perform server and task workstation software updates, Autodesk and automation process, service packs, hotfixes, security patches, etc. Set up new projects Project template changes, as needed Update hardware with standards for AutoCAD configurations and dynamo support files Tech support lead on automation user tickets Watch for errors and mentor users how to mediate proactively Work with design teams to mentor the use of automation for optimization of the system and reduce errors Work with leadership digital delivery teams to set expectations and manage goals and strategic initiatives Review usage data and generate reports for management Monitor usage statistics and guide teams for hardware optimization - Task Timing Create success stories of users getting the most out of the system Create communications to the practice that promotes use and expansion of the tools Write knowledgebase articles that are helpful to users to hone their skills Create training as appropriate for users understanding the tools and new features Work with vendor support on issues that require coordination of the developers Help define future expansion and architecture of the solution with tool stewards Solicit feedback from users on the effectiveness of the tools and gather data for vendor software improvement suggestions Drive standards globally make it easier to run tasks on Jacobs projects May include tech support across all Autodesk products, in addition to automation admin roleBring your curiosity, talent for multi-taskingand collaboration, and extreme organizational skills and weu2019ll help you grow, pursue, and fulfill what drives you - so we can make big impacts on the world, together. At least 5 years of technical support and Autodesk BIM management experience At least 5 years of design experience creating construction documentation Experience with IMAGINiT Clarity, preferable as an administrator Some programming experience to support users working with Dynamo, Python, AutoCAD Scripts, pyRevit, etc. Training and mentoring experience Clash Detection experience Fluency with Microsoft Office software tools Effective verbal and written communication skills US CitizenIdeally, you will also have: Customer service oriented Team player Willingness to work odd hours doing global support or training/mentoring, as needed Experience with hardware and software management, servers, and workstations#LI-MP1Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.