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Job Title


Casino Services Rep


Company : PENN Entertainment, Inc.


Location : Council Bluffs, IA


Created : 2025-10-17


Job Type : Full Time


Job Description

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar CasinoEnter membership information into computerBe knowledgeable of, and follow, all gaming regulations related to this positionCreate and issue loyalty cards for guestsAssist in Marketing promotions and player events involving the promotionsRedeem coins, tickets, chips and cash guest checksRespond to reasonable guest requests or place guest in contact with appropriate person for assistanceAbility to identify circumstances or incidents that require the notification and/or approval of othersCooperative and able to take direction to follow through on assignments and work with the teamHigh School Diploma or GED equivalent preferredCash handling background helpful but not requiredExperience dealing with the publicExcellent interpersonal, communication & guest service skillsKnowledge of entry level computer skillsMust be able to work flexible hours including evenings, weekends, holidaysMinimum of one year of guest service experience is strongly encouragedWe’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.We're changing entertainment.Follow us.Equal Opportunity Employer16.50 hr