Job Title

*Overview** **Expand Access. Support Patients. Transform Advanced Illness Care.** As a Care Coordinator – Advanced Illness Management (AIM), you’ll play a vital role in ensuring patients and families receive timely, coordinated palliative and advanced illness care. This is an opportunity to make a meaningful difference every day — by streamlining care delivery, supporting clinical teams, and helping patients access the services they need most. **Essential Functions of the Position:** + Coordinate and direct all day-to-day operational activities related to the administration of the AIM and palliative care department. + Process referrals by obtaining accurate admission and insurance information to ensure timely patient admissions. + Maintain communication with pending patients, families, and referral sources, following up on prospective referrals and not-taken-under-care (NTUC) cases. + Contact patients and families within one hour of receiving referrals during business hours; follow up promptly on after-hours or weekend referrals the next business day. + Coordinate efficient scheduling for Nurse Practitioners, taking into account geographic logistics to maximize time and minimize cost. + Identify payer sources, verify insurance benefits, and obtain prior authorizations when required. + Support credentialing documentation for staff and maintain a credentialing log. + Provide complete admission and insurance information to the AIM Team, ensuring patients and families understand their rights, responsibilities, and financial details. + Oversee daily clinical records management to maintain compliance with state, federal, and company policies. + Submit all necessary documentation for billing and work with the Billing Department to resolve denials or audit requests. + Serve as a knowledgeable resource to patients, families, and the community regarding AIM, Palliative Care, and Hospice services. + Maintain and monitor referral source satisfaction; identify opportunities for service improvement. + Participate in quality assurance and performance improvement (QAPI) activities and assist with required data collection and reporting. + Implement marketing and promotional initiatives as directed. + Adhere to all company policies, including HIPAA, compliance, business ethics, and the employee code of conduct. **About You** **Specialized Knowledge and Skills:** + Strong knowledge of medical terminology and healthcare documentation. + Familiarity with insurance verification and reimbursement processes. + Effective written and verbal communication, data entry, and problem-solving skills. + Exceptional organizational, time management, and customer service abilities. + Ability to work collaboratively in a fast-paced healthcare environment. **Education and Experience:** + High school diploma or equivalent required; college degree preferred. + Minimum of three years of healthcare delivery or related business experience required. + Experience in a Part B billing setting preferred. + Experience with electronic medical records (EMR) and Microsoft Office programs including Outlook, Word, and Excel. **Licenses and Certifications (Optional):** + Licensed Practical Nurse (LPN) – optional + Registered Nurse (RN) – optional **We Offer** **Benefits for All Associates (Full-Time, Part-Time & Per Diem):** + Competitive Pay + 401(k) with Company Match + Career Advancement Opportunities + National & Local Recognition Programs + Teammate Assistance Fund **Additional Full-Time Benefits:** + Medical, Dental, Vision Insurance + Mileage Reimbursement or Fleet Vehicle Program + Generous Paid Time Off + 7 Paid Holidays + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) + Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) + Free Continuing Education Units (CEUs) + Company-paid Life & Long-Term Disability Insurance + Voluntary Benefits (Pet, Critical Illness, Accident, LTC) **Legalese** + This is a safety-sensitive position + Employee must meet minimum requirements to be eligible for benefits + Where applicable, employee must meet state specific requirements + We are proud to be an EEO employer + We maintain a drug-free workplace ReqID: 2025-129229 Category: Branch Admin and Clerical Position Type: Full-Time Company: Illumia