Job Title

Description Summary: The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical Support Specialist will work independently and as part of a team. Duties and Responsibilities: u2022 Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. u2022 Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs. u2022 Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidleyu2019s environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors. u2022 Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges. u2022 Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units. u2022 Assist with projects such hardware or software upgrades, office moves and special events. u2022 Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors. u2022 Document and maintain user request and incident records in IT Service Management System. u2022 Perform other duties as required. Qualifications: To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Education and/or Experience: Required: u2022 Bacheloru2019s degree or equivalent work experience u2022 A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including: o Experience supporting Windows-based computers, including Microsoft Windows 10 o Experience supporting VoIP Telephony solutions o Experience with enterprise imaging solutions for Windows-based computers o Experience supporting Smartphones, e.g., iPhone, Android o Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix Preferred: u2022 Law Firm or Professional Services experience u2022 A+, ITIL and Microsoft Office Application certifications u2022 Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM Other Skills and Abilities: The following will also be required of the successful candidate: u2022 Strong organizational skills u2022 Strong attention to detail u2022 Good judgment u2022 Strong interpersonal communication skills u2022 Strong analytical and problem-solving skills u2022 Able to work harmoniously and effectively with others u2022 Able to preserve confidentiality and exercise discretion u2022 Able to work under pressure u2022 Able to manage multiple projects with competing deadlines and priorities Skills hardware, Windows 11, Office 365, laptops, printers, mobile devices, MDM, conference rooms, legal experience, iManage, Intune, Blackberry Work Top Skills Details hardware,Windows 11,Office 365,laptops,printers,mobile devices,MDM,conference rooms Additional Skills & Qualifications Candidates must have excellent customer service and client interfacing skills. A Bachelor's Degree is a plus. Experience Level Expert Level Pay and Benefits The pay range for this position is $33.00 - $37.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Miami,FL. Application Deadline This position is anticipated to close on Oct 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.