Job Title

Job Role: Lead Desktop Support Technician Job Location : New York City, NY (Onsite) Job Summary We are seeking a seasoned IT professional with extensive experience in corporate IT environments to join our team as a Lead Desktop and IT Support Specialist. This role is ideal for someone who thrives in structured enterprise settings and has a strong background in helpdesk systems, executive-level support, and cross-platform environments. Responsibilities u00b7 Hands and Feet Support: This includes on-site technical assistance for hardware and software issues, physical installation, replacement, and troubleshooting of IT equipment, and other related tasks as required by the client. u00b7 Provide white-glove IT support to executive leadership and high-profile users. u00b7 Manage and troubleshoot helpdesk systems and ensure timely resolution of technical issues. u00b7 Support and maintain Mac and Windows environments, including OS upgrades, patching, and performance optimization. u00b7 Administer and support Mobile Device Management (MDM) platforms. u00b7 Set up, maintain, and troubleshoot AV technologies (e.g., Logitech, HP conferencing systems). u00b7 Ensure robust and secure network connectivity, including enterprise-grade Wi-Fi and basic networking fundamentals. u00b7 Working knowledge of Active Directory u00b7 Support applications such as Adobe, Smartsheet, DocuSign, Visio and MS Office u00b7 Work with vendors for electrical and low voltage cabling work u00b7 Collaborate with cross-functional teams to support application usage and integration. u00b7 Help manage office build out projects for IT equipment deployment, setup, and installation u00b7 Managing the daily operations (Work assignment - unassigned queue management) u00b7 Manage Tier 1/2/3 support tickets and following proper escalation paths u00b7 Coordinate with 3rd party on IT related issues Skillsets u00b7 Expertise in MacOS and Windows OS environments. u00b7 Hands-on experience with MDM solutions (e.g., Jamf, Intune). u00b7 Familiarity with AV technologies such as Logitech Rally, HP conferencing tools. u00b7 Solid understanding of networking fundamentals and enterprise Wi-Fi systems. u00b7 Working knowledge of Active Directory u00b7 Proficiency in enterprise applications including Adobe Creative Suite, Smartsheet, DocuSign, Microsoft Visio and Microsoft Office Suite Qualifications u00b7 Minimum 8-10 years of overall experience in desktop/EUC support u00b7 Possess strong experience in incident management and end user tools. u00b7 Demonstrate proficiency in networking and service desk application support. u00b7 Exhibit excellent problem-solving skills and attention to detail. u00b7 Have a solid understanding of IT service management principles. u00b7 Display strong communication and interpersonal skills. u00b7 Hold a relevant degree or equivalent experience in IT or related field. Certifications Desired: u00b7 ITIL Foundation Certification or equivalent in IT Service Management Salary and Other Compensation: Applications will be accepted until 10/31/2025 The annual salary for this position is between $75,800- $90,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizantu2019s discretionary annual incentive program, based on performance and subject to the terms of Cognizantu2019s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: u00b7 Medical/Dental/Vision/Life Insurance u00b7 Paid holidays plus Paid Time Off u00b7 401(k) plan and contributions u00b7 Long-term/Short-term Disability u00b7 Paid Parental Leave u00b7 Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.