Job Title

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 905 Elmgrove Rd, Rochester, New York, United States of America, 14624 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910401 Patient Self-Pay Services Work Shift: UR - Day (United States of America) Range: UR URG 103 H Compensation Range: $17.43 - $24.40 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ Responsibilities: GENERAL PURPOSE Responsible for accurate and efficient prepping, scanning, indexing and quality checking of documents. Responsible for ensuring that all necessary correspondence and documentation needed for the billing system has been received and is accurate. ESSENTIAL FUNCTIONS + Performs quality assurance checks of outgoing correspondence. Sorts and routes incoming mail, including but not limited to, patient refund checks, statements, collection letters, and correspondence. + Validates patient addresses via telephone, returned mail, or using electronic tools. Updates the billing system, accordingly, ensuring patient addresses and all pertinent registration data are accurate. + Mails outgoing statements, receipts, requisitions, and letters. + Receives daily, weekly, and monthly reports from external customers for review and processing, including verification and billing of insurances, payment transfer requests, verification of account status, and other reports as assigned. + Processes internal reports to ensure accounts are processing appropriately within the billing system. + Performs quality assurances checks regarding outgoing correspondence. + Requests and distributes daily statement requests. + Prepares all payments received from collections agencies for payment posting, in accordance with established policies and procedures. + Receives incoming inquiries from both internal and external customers and ensures account status is kept current. + Creates and follows work tickets on research issues. + Assigns patient disputes with equity and performs follow ups to ensure the mandated timeframes are met. + Alerts management team to issues not completed within specified timeframes. + Identifies potential issues or trends and reports to management. Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE + High School diploma or equivalent and 1 year of relevant experience required + Or equivalent combination of education and experience The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the Universityu2019s Mission to Learn, Discover, Heal, Create u2013 and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the worldu2019s leading research universities, Rochester has a long tradition of breaking boundariesu2014always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If youu2019re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever betteru2014Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.