Job Title

Job Description: **Role Summary/Purpose** At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do. We are looking for a customer and partner obsessed product manager that is focused on delivering best in class apply and servicing experiences. As a critical member of the Product organization, the OnePay Product Manager is responsible for supporting the customer journey while driving the product roadmap to achieve our customer, partner and business objectives. This includes being the customer, market and product subject matter expert, leading testing efforts, using data to find opportunities and gain alignment with the organization/key stakeholders, while driving the development of technology-driven, innovative solutions and enhancements. This Product Manager is comfortable with operating in a fast moving, agile environment, has a keen attention to detail, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative. **_Our Way of Working_** **_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._** **Essential Functions/Responsibilities** + Collaborate with partner to deliver a best in class in app apply and servicing experience. + Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements. + Leverage SYF repository tools to document approvals and feedback. + Monitor and report on key metrics of the CX journey to assess the success and determine necessary enhancements. + Continuous modernization of communications and CX journey with latest technology & messaging platforms + Supports the increased and on-going regular member communications + Responsible for understanding industry insights, consumer intel and market analysis, and benchmarking Synchrony's products against competition - coordinating and communicating findings across clients and platforms. + Connect product strategy, capacity and execution (e.g. **QRRs** ) and articulate roadmap for WM/OnePay. + Execute on roadmaps by engaging with various agile teams. Lead large, **cross-functional launches** that extend across multiple trains owning requirements and testing efforts. + Be the **expert into the embedded OnePay experience** and drive business strategy based on voice of the customer. + Partner with API teams and technology to deliver best in class performance. + Perform other duties and/or special projects as assigned **Qualifications/Requirements:** + Bachelor's Degree or, in lieu of a degree, a high school diploma and 7 years of product or marketing experience in the credit card or financial services industries + Minimum of 4 years marketing or product expertise that includes: + A proven track record of launching new products or applications with demonstrated business impact + Ability to influence and coordinate multi-functional teams **Desired Qualifications:** + Credit card, consumer finance or financial services industry experience. + Experience within financial services apps, retailers and marketplaces, understanding of latest customer experiences, features, enhancements, news, trends in this space. + Demonstrated ability to manage complex initiatives and projects in a matrixed environment. + Outstanding communications, relationship building, influencing and collaboration skills. + Strategic thinking with ability to develop and implement actionable plans to drive business results. + 5+ years marketing or product innovation/management experience + Strong background working with clients, reporting on performance and delivering results. + Demonstrated project management skills. + Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment. + P&L experience with solid understanding of business financials + Current on financial services, payments industry trends, competitors, emerging technologies and companies + Strong technical knowledge (financial services) **Grade/Level: 11** The salary range for this position is **90,000.00 - 155,000.00** USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge. Salaries are adjusted according to market in CA, NY Metro and Seattle. **Eligibility Requirements:** + You must be 18 years or older + You must have a high school diploma or equivalent + You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process + You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. + New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **Our Commitment:** When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all. **Reasonable Accommodation Notice:** + Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. + If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time **Job Family Group:** Marketing