Job Title

NY HELP No Agency Board of Elections Title Assistant Manager, Information Services -CRM/Database Administrator Occupational Category I.T. Engineering, Sciences Salary Grade NS Bargaining Unit M/C - Managerial/Confidential (Unrepresented) Salary Range From $70000 to $80000 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Exempt Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 40 N. Pearl Street, 5th Floor City Albany State NY Zip Code 12207 Duties Description This position will function as CRM/Database Administrator for the New York State Board of Elections (SBOE). Reporting to the Senior CRM/Database Administrator, this position will assist in all database and tenant operational activities including implementation, integration, operation, monitoring, support, tuning and enhancement of the this role, a candidate would be expected to:u2022Participate with shareholders and applicable contractors in the analysis and requirements gathering process for SBOE applications as they relate to system requirementsu2022Be responsible for performing or overseeing the design, modeling, and implementation of new CRM system environments and data modeling per specifications developed as part of the requirements gathering process, including key data elements, relationships, indexes, etc.u2022Coordinate with internal and external entities on any integration requirements of the system, both initial establishment and on-going operationu2022Assist Senior Database Administrator in all aspects of on-going operation, monitoring, support, tuning and enhancement of the environmentu2022Develop and maintain detailed technical procedures and documentation for implementation, operation, monitoring, maintenance, support, security, and enhancement of the environmentu2022Work with the SBOE Infrastructure team and any applicable vendors to establish, document and test operational procedures required for on-going operation and maintenance of the environment including disaster recovery, performance monitoring, patching, etc.u2022Work with the SBOE Chief Information Security Officer (CISO) and the Secure Elections Center team to establish, document and test security procedures for the environment, ensuring adherence to all applicable policies and regulations.u2022Analyze software updates and patches from vendors to determine their potential impact on existing operationsu2022Participate in software architecture review and change control processes and works with all necessary parties to minimize the negative impact of changes on the environmentu2022Assist with the deployment of additional applications into both on-premise and cloud-based environmentsu2022Be responsible for maintaining additional technology while performing data migration and retention from our Microsoft SQL database into Salesforce, which will allow the sunset of the legacy applicationsu2022Work with applicable staff and vendors in diagnosing incidents, performing Root Cause Analysis of system issues, documenting findings and implementing of sound solutions. Minimum Qualifications u2022 Experience as a Salesforce Administrator or CRM Administrator with working knowledge of Salesforce setup, configuration, and security.u2022 Experience supporting CRM systems in a public sector, government, or regulatedenvironment.u2022 Familiarity with data migration, data quality, and integration tools.u2022 Excellent documentation, communication, and organizational skills.u2022 Ability to coordinate technical solutions across multiple teams and vendors.Preferred Qualifications:u2022 Salesforce Administrator Certification (ADM-201) or higher (Advanced Administrator,Platform App Builder).u2022 Experience with Salesforce Experience Cloud, Service Cloud, or custom app development.u2022 Familiarity with MuleSoft, Tableau CRM (CRM Analytics), or data warehouse tools like BigQuery or Redshift.u2022 Experience with Microsoft SQL Server, including SQL scripting and data management.u2022 Knowledge of NYS cybersecurity standards or experience working in an election or public integrity-related environment. Additional Comments What we offer:u2022 Extensive benefits package including paid leave, excellent health, dental, vision and retirement benefits Some positions may require additional credentials or a background check to verify your identity. Name Michelle Loffredo Telephone 518-474-6336 Fax 518-474-1008 Email Address Address Street 40 N. Pearl Street, 5th Floor City Albany State NY Zip Code 12207 Notes on Applying To apply, please send resume and cover letter including the Vacancy ID# no later than November 4, 2025. New York State is an Equal Opportunity Employer (EOE)