Job Title

OverviewWe Need Your Next-Level Service Mindset at the Best in Pests.At Forrest Powered by HomePro, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.Youll have more than a jobyoull have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, youll receive opportunities to volunteer and give back.With Orkins award-winning training program, youll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession resistant.Apply today in minutes from any device for a chance to expand your knowledge, grow your career, and increase your financial opportunities! ResponsibilitiesAs a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Pest Control Technicians. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.You willAnswer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you!Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriateUse your sharp listening skills and probing questions to identify the customers concern and evaluate their needsMonitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other resultsReschedule unserviced accounts within 24 hoursParticipate in quality assurance processes, programs, and initiativesSafeguards customers privacy and other proprietary informationWhat type of benefits will you receive? Pay of USD $18.00 to $22.00 hourlyComprehensive benefits package including medical, dental, vision, maternity, & life Insurance401(k) plan with company match, employee stock purchase planPaid vacation, holidays, and sick leaveEmployee discounts, tuition reimbursement, dependent scholarship awardsIndustry leading, quality, comprehensive training programWhy HomePro Pest Control?Forrest, originally established in 1970, we have over 50 years of experience in providing the best pest solutions for our community!HomePro, earned numerous awards for Best Of, including having been named one of the 2022 Best Pest Control Services in Virginia Beach by Expertise!Combined in 2022, allowing us to provide unmatched service quality backed with decades of knowledge and award-winning service quality.Were a local brand backed by ., a leading, global company that provides pest control services through its subsidiaries and franchises!We take tremendous pride in caring for our employees, customers, and our community. We cant wait to learn more about you! QualificationsWhat do you need to be successful?Previous experience in Customer Service or Sales preferred High School Diploma or equivalent requiredExcellent interpersonal and communication skillsBasic computer skills in various software and web-based applicationsProficient in Microsoft OfficeStrong attention to detail and follow throughDemonstrated ability to prioritize tasks and manage time efficientlyWe will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Forrest/HomePro Pest Control is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer, What do you need to be successful?Previous experience in Customer Service or Sales preferred High School Diploma or equivalent requiredExcellent interpersonal and communication skillsBasic computer skills in various software and web-based applicationsProficient in Microsoft OfficeStrong attention to detail and follow throughDemonstrated ability to prioritize tasks and manage time efficientlyWe will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Forrest/HomePro Pest Control is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer, As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Pest Control Technicians. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.You willAnswer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you!Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriateUse your sharp listening skills and probing questions to identify the customers concern and evaluate their needsMonitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other resultsReschedule unserviced accounts within 24 hoursParticipate in quality assurance processes, programs, and initiativesSafeguards customers privacy and other proprietary informationWhat type of benefits will you receive? Pay of USD $18.00 to $22.00 hourlyComprehensive benefits package including medical, dental, vision, maternity, & life Insurance401(k) plan with company match, employee stock purchase planPaid vacation, holidays, and sick leaveEmployee discounts, tuition reimbursement, dependent scholarship awardsIndustry leading, quality, comprehensive training programWhy HomePro Pest Control?Forrest, originally established in 1970, we have over 50 years of experience in providing the best pest solutions for our community!HomePro, earned numerous awards for Best Of, including having been named one of the 2022 Best Pest Control Services in Virginia Beach by Expertise!Combined in 2022, allowing us to provide unmatched service quality backed with decades of knowledge and award-winning service quality.Were a local brand backed by ., a leading, global company that provides pest control services through its subsidiaries and franchises!We take tremendous pride in caring for our employees, customers, and our community. We cant wait to learn more about you!