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Role DetailsType of Support: Phone and EmailContract Duration: PermanentTraining Schedule: Monday - Friday 8:00 AM - 5:00 PMWork Schedule: To be DiscussedWork Type and Location: Hybrid in San Pedro Sula or TegucigalpaExpected Start Date: November 13, 2025 About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and lets build the future of customer experience together. The RoleWe're looking for customer support specialists who are passionate about transforming the dog-human relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a dog parent. The dog industry remains firmly stuck in the past and we are here to change that. The partner is leveraging our team's talent and expertise to improve the lives of the millions of dogs in the U.S. Real-time location tracking, activity, sleep, and behavior monitoring are just the beginning.The most exciting aspect of our work? Bridging the communication gap between dogs and humans. Imagine a world where everyone knows how their dog feels in real-time and how to keep their best friend in good shape. That's the future we're building at the company. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping dogs live longer, better lives, the partner could be the perfect fit. Join us in our pursuit of the “impossible,?? or as we call it here “let me find a way,?? to redefine the future of dog ownership together What Youll Do:Provide exceptional customer service via chat and phoneWork closely with customers to develop relationships that promote retention and loyaltyCommunicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experienceAnalyze recurring customer issues and document accordinglyRefer to premade scripts for a variety of customer service topics What We Expect From You:You love dogsAt least 1+ years of prior experience working directly with customers in a customer support roleExcellent English skills - spoken and written (EFSET results from C1 or C2 level)Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectationsAbility to thrive in a dynamic and evolving environment - must be adaptableMetrics-driven and proven ability to handle a high volume of customer interactionsStrong conflict resolution skills and even temperament in challenging situationsUnderstanding of active listening techniquesComfortable using a computer What Youll Get In Return:Hybrid working arrangementsCompetitive base salaryGenerous paid vacationAttractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by Crescendo and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact