Job Title

Overview The Work The Language Services Associate will provide language services support to clients by connecting them to qualified interpreters and translators across multiple platforms. This role will ensure services are delivered efficiently, accurately, and with a high standard of customer care. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Key Responsibilities + Receive and manage incoming interpretation and translation requests. + Assign qualified language professionals based on language, specialization, and availability. + Monitor task progress and ensure timely delivery of services. + Maintain clear and consistent communication with clients and interpreters/translators. + Assist in maintaining an up-to-date database of language professionals, including certifications and availability. + Track performance metrics and ensure compliance with service standards. + Identify gaps in language coverage and assist in recruitment efforts. + Guide new clients through onboarding, including service setup and expectations. + Provide responsive support and troubleshoot service issues. + Collect feedback and collaborate with internal teams to improve client experience. + Travel to client sites for consultations, presentations, and relationship-building. + Promote language services and identify upselling opportunities. + Represent the company at industry events and networking opportunities. + Other duties as assigned. Qualifications Qualifications u2013 Hereu2019s What You Need + Bacheloru2019s degree in Communications, Linguistics, Business, or related field (or equivalent experience). + 2+ years of experience in resource management, scheduling, or client services (language services preferred). + Strong organizational and multitasking skills. + Bachelor's degree in a related field (e.g., business administration, operations management, or linguistics) or equivalent experience. + Experience working with clients in a service-oriented industry, with a focus on building and maintaining strong relationships. + Familiarity with industry-specific platforms related to language services or translation management. + Proven ability to manage and allocate resources effectively under time-sensitive conditions. + Proficiency in CRMs, Translation Project Management and Interpreter Scheduling tools. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills: u00b7 Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. u00b7 Exceptional verbal and written communication skills. u00b7 Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. u00b7 Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. u00b7 Must be self-motivated and able to work well independently as well as on a multi-functional team. u00b7 Ability to handle sensitive and confidential information appropriately u00b7 Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Desired Qualifications: u00b7 Multilingual abilities are a plus Reports to: Language Services Program Manager Working Conditions u00b7 Professional remote office environment. u00b7 Occasional travel required for onsite client visits u00b7 Must be physically and mentally able to perform duties extended periods of time. u00b7 Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. u00b7 Must be able to establish a productive and professional workspace. u00b7 Must be able to sit for long periods of time looking at computer screen. u00b7 May be asked to work a flexible schedule which may include holidays. u00b7 May be asked to travel for business or professional development purposes. u00b7 May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $60,000.00 - USD $75,000.00 /Yr. Submit a Referral ( Can't find the right opportunity? Join ourTalent Community (orLanguage Services Talent Community (and be among the first to discover exciting new possibilities Location _US-_ ID _103641_ Category _Language Services_ Position Type _Full-Time Salary Exempt_ Remote _Yes_ Clearance Required _None_