Job Title

Overview Reports To: Assistant Member Service Center Team ManagerPrimary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.Duties and Responsibilities: Responsible for providing prompt, professional, helpful, knowledgeable and courteous member compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services.Develop and maintain a current in-depth knowledge of credit union services and policies.Receive and post, or accurately record and forward for processing, member account transactions and research requests.Perform assigned authority level responsibilities.Identify and offer products and services that would be beneficial to the member.Perform other duties as assigned. Qualifications Education: High school graduate or equivalent.Creditable Experience in Lieu of Education: Not ApplicableExperience/Skills: Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly. Ability to perform multiple functions simultaneously.Tenure: Member Service Center Specialist II, Category 15, requires six consecutive months tenure in the Member Service Center Specialist I position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Member Service Center Specialist III, Category 14, requires six months tenure in the Member Service Center Specialist II position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range:Member Service Center Specialist I (Category 16): $40,241 - $57,142 annuallyMember Service Center Specialist II (Category 15): $42,254 - $60,844 annuallyMember Service Center Specialist III (Category 14): $45,633 - $66,624 annuallySenior Member Service Center Specialist (Category 13): $49,284 - $73,391 annuallyStarting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentivesComprehensive medical, dental and vision insurance plan that has HSA and FSA options401(k) plan with a 5% matchEmployee Assistance Program (EAP)Life and disability coverageVoluntary cash benefits for accident, hospitalization and critical illnessTuition ReimbursementGenerous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays