Job Title

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today u2014 ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500u00ae. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you get to do in this role: u00b7 Deliver CHA engagements that assess platform health, identify technical debt, and define modernization strategies across ServiceNow instances. u00b7 Diagnose systemic issues in architecture, configuration, performance, upgradeability, and governance u2014 and turn them into clear, actionable roadmaps. u00b7 Lead working sessions with customer teams and ServiceNow stakeholders to translate platform challenges into measurable transformation outcomes. u00b7 Provide crisp, technically grounded guidance that aligns with ServiceNow guardrails and promotes long-term maintainability. u00b7 Collaborate across Field, Product, Expert Services, Inspire, and Partner teams to drive delivery alignment and platform excellence. u00b7 Contribute to the development and refinement of CTRL+ playbooks, diagnostic tools, and strategic methods. u00b7 Participate in executive-level briefings and customer strategy sessions with credibility, clarity, and technical authority. To be successful in this role, you should have: u00b7 Deep platform expertise across ServiceNow, particularly in architecture, configuration quality, and performance optimization. u00b7 Experience delivering modernization or transformation initiatives in complex, multi-domain or regulated environments. u00b7 Strong communication skills u2014 able to move between technical stakeholders and executive audiences without losing clarity or precision. u00b7 Proven ability to lead discovery, assessments, or remediation planning engagements that balance customer needs with ServiceNow best practices. u00b7 Comfort operating in high-ambiguity, high-complexity environments with cross-functional alignment pressure. u00b7 A curious, systems-oriented mindset u2014 always looking beyond symptoms to solve the core issue. u00b7 Travel as needed up to 25% Veterans Welcome Customer Health Assurance (CHA) is proudly led by Veterans. We value the discipline, integrity, and mission-oriented mindset that military service cultivates. Applicants with military experience are encouraged to apply and bring their leadership and transformation focus to our teamu2019s mission. For positions in this location, we offer a base pay of $167,370 - $276,220, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. u00a92025 Fortune Media IP Limited. All rights reserved. Used under license.