Job Title

Now Hiring: Client Support Analyst Location: Los Angeles, CA 90025 Schedule: Monday u2013 Friday, 8:00 AM u2013 5:00 PM Pay: $21 per hour About the Role: A client in Los Angeles is seeking a Client Support Analyst to join their dynamic team In this role, you will be the go-to expert for our wide range of legal support services. Youu2019ll interact with clients via email and phone, providing top-tier support and solutions. If you're customer-focused, professional, and a strong communicator, this may be the perfect fit for you. Key Responsibilities: - Investigate and resolve client issues thoroughly and efficiently - Respond promptly to client and sales partner inquiries - Set up and guide new client accounts using our online portal - Conduct status checks on transcripts and video files - Assist with front-end processing for settled cases - Provide job price quotes for completed services - Collaborate with internal departments to resolve client concerns - Continuously suggest and implement workflow improvements - Demonstrate deep understanding of our legal service offerings - Ensure all service level agreements are consistently met or exceeded - Perform additional duties as assigned by leadership Requirements: - High school diploma or equivalent required; - Minimum 3 years of customer service or client support experience - Professional email and phone communication skills - Industry or legal service experience preferred but not required - Prior administrative or office experience is a plus What Weu2019re Looking For: - Strong attention to detail and excellent listening skills - Confident problem-solver with great communication abilities - Positive, cheerful demeanor and a genuine desire to help - Dependable, adaptable, and eager to learn Please apply if you're interested and we can talk more about it. Thank you As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly u00ae . Youu2019re looking to keep your career moving onward and upward, and weu2019re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, weu2019re obsessed with where it can take you. To us, itu2019s about more than simply accepting your next job opportunity. Itu2019s the fuel that powers every next step of your life. Itu2019s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifeu2014just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellyu2019s Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.