We are seeking a knowledgeable and customer-focused Help Desk Specialist to provide technical support and assistance to users. This role involves troubleshooting software and hardware issues, guiding customers through product use, and ensuring all support requests are handled promptly and professionally. The ideal candidate will have strong communication skills, technical aptitude, and a commitment to excellent service. Job Duties: Answer customer questions and troubleshoot technical issues Help customers install the necessary software Walk customers through the use of our product Report recurring issues to management Keep a log of all calls and issues Escalate complex problems to higher-level support when needed Benefits: 401(k) Medical insurance Optical coverage Dental coverage Life insurance Short-term disability coverage Apply Online or In Person:At Express Employment Professionals, we’re here to help you find the job that’s the right fit - and we never charge a fee for our services.Start your next opportunity today - apply now!Visit us at:10115 SW Nimbus Ave. #500Tigard, OR 97223503-624-2001
Job Title
Help Desk Specialist