Job Title

NY HELP Yes Agency Labor, Department of Title Business Systems Analyst 1/Trainee 1/2- Albany (NY HELPS) Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $53764 to $85138 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address New York State Department of Labor State Office Campus, Building 12 City Albany State NY Zip Code 12226 Duties Description Business Systems Analyst 1s in the Office of Technology and Innovation (T&I) work under the direction of a BSA 2 and are responsible for assisting in the definition and development of requirements for enhancements or changes to business processes, computer systems and related technologies for NYSDOL programs. In this capacity, BSA 1 duties include, but are not limited to: u2022 Design, create, test, and maintain new digital intelligent forms to collect, validate, and communicate business-critical information and data seamlessly across the organization, streamline information collection processes, automate communications and data collection, empower business users to make strategic decisions, and make forms more accessible and user friendly.u2022 Assist with user acceptance testing of application enhancements.u2022 Understand our business model and process to configure Salesforce to fit our needs.u2022 Research and document current or state-of-the-art business practices and processes and analyze viability of integration into agency programs. Identify and document current system needs and limitations to be addressed with technology solutions. u2022 Coordinate with vendors & Salesforce API partners and ongoing relationships with the Salesforce support team.u2022 Assist with training on new procedures, software, digital forms and/or the creation or modification of procedure manuals.u2022 Stay current with Salesforce platform updates, features, and best practices to identify opportunities for system improvements.u2022 Maintain data integrity in Salesforce by managing record deduplication, performing data imports and updates, and supporting data cleanup initiatives.u2022 Assist in writing business procedures, developing or revising digital forms, writing user guides, developing training manuals, and training agency end users.u2022 Help users, create and keep content of all training material up to date; work with the Training team to make the document(s) uniform/consistent.u2022 Understand and track all future enhancement requests to include detailed needs and requirementsu2022 In coordination with staff from Office of Information Technology Services (ITS), perform duties associated with the support, maintenance, and improvement of NYSDOL computer applications and accounts. Minimum Qualifications To apply, please copy and paste the following into your web browser:title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.NY HELPS Non-Competitive Minimum Qualifications:Business Systems Analyst Trainee 1:A bachelor's or higher degree.Business Systems Analyst Trainee 2:A bachelor's degree and one year of professional business analysis experience, which includes: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product/system development life cycle (SDLC); and developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.Business Systems Analyst 1:A bacheloru2019s degree and two years of business analysis experience in a largescale automated system such as a customized Oracle People Soft application, performing the following: eliciting requirements as the foundation for the solution to the organization's business needs; identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements; describing in a written document what the system, process, or product service must do in order to satisfy the established business requirements; validating requirements throughout the product/system development life cycle (SDLC); and developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States or its territories, you must provide independent verification of equivalency. This information can be found atare responsible for the evaluation fee.It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at (copy and paste in browser) to register today, in three easy petitive Minimum Qualifications: A review of your state history is needed, if you meet any of the below Permanent Competitive qualifications. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information via email, a representative from our office will contact you via phone.55 B/C Qualifications:This position is designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/c letter when applying. You must meet the open competitive qualifications from the most recent examination announcement.Reassignment Qualifications: Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in a Business Systems Analyst 1; if you have less than one year, you must be reachable on the current eligible list for this location, if one exists.52.6 Transfer Qualifications: One year of permanent or contingent-permanent as a Grade 11 or higher determined to be administrative by Civil Service. 70.1 Transfer Qualifications: One year of permanent or contingent-permanent as a Grade 11 or higher determined to be similar by Civil Service.Preferred Qualifications:Ability to initiate and maintain relationships across a diverse set of stakeholders. Additional Comments Candidates with no previous state service will begin at the starting rate of the salary range listed above. If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, is available and can be discussed during the interview.We offer a comprehensive benefits package, including:u2022 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per yearu2022 Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).u2022 Choice of several affordable and competitive health insurance plansu2022 Dental and vision insurance plans at no additional costu2022 Membership in the NYS Employeeu2019s Retirement Systemu2022 NYS Deferred Compensation Investment Planu2022 Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)u2022 Eligibility to apply for tuition reimbursement for qualifying employees and courses u2022 Paid Parental Leave Our mission is to provide outstanding services to our customersu2014the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New Yorku2019s businesses. We empower and protect New Yorku2019s workers. To learn more about our mission and the exciting work of the DOL, please visit: DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting (up to 40%) and alternative work schedules to eligible employees. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce. Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area. Some positions may require additional credentials or a background check to verify your identity. Name Leo Trippen Telephone (518) 457-1020 Fax EFax: Email Address Address Street 1220 Washington Avenue Room 561 City Albany State NY Zip Code 12226 Notes on Applying To apply, please copy and paste the following into your web browser:candidates must submit a written resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. Unofficial transcripts and/or other documents will be required for certain positions as indicated in the minimum qualifications. These documents must be received by November 14th, 2025.Documents must be uploaded as unlocked and accessible attachments. If experiencing difficulties with the above link, please reach out to from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.If you are a person with a disability and wish to request that a reasonable accommodation, be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, Inclusion, and Access (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.