Job Title

This job was posted by : For moreinformation, please see:Hyosung America,IncJob Type: Full TimeLocation: CHICAGO, IL, USOVERVIEWNautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATMself-service technologies. We have built a reputation for innovation bycontinually researching, developing and delivering quality ATM productsflexible products that adapt to our changing world and our customerschanging needs.JOB SUMMARY:The Field Service Engineer will be responsible for responsible for theservice and maintenance of Automated Teller Machines (ATMs) located inseveral service areas. The Field Service Engineer will provide on-sitesupport for ATMs including but not limited to repair, maintenance andreplacement services. When not traveling, it will be possible that theField Service Engineer will participate in the training of other new NHAField Service Engineers and assist with the staging and integration ofATMs.ESSENTIAL FUNCTIONS:- Installation, repair, software loading and maintenance of ATMs or other products in a defined geographically territory.- Train bank staff or vendors on required maintenance tasks of equipment.- Work with internal and external support departments required to provide maintenance support to the end user.- Maintain all Service Level Agreement as defined per customer contract.- Work on products and services of medium to high complexity.- Up to 30% travel for work to areas outside your home geography where management deems necessary, often at a short notice.- Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.- Manage spare parts and follow all inventory processes.- Complete administrative reports within time line allotted.- Complete tasks as assigned by supervisor or applicable NHA staff members.- Flexible work schedule with on-call duty.- Work independently with minimal supervision.- As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.- Maintain company property in good working conditions.- Maintain a valid drivers license.- Responsible with company credit card usage and expense reporting.- Must follow all security procedures and policies.- Other duties as assignedEDUCATION AND EXPERIENCE:- May require an Associates Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service- Have solid understanding of electronics and electro-mechanical equipment operation.- Ability to use analog and digital voltmeters.- Ability to use hand tools and carry heavy parts up to 80 lbs.- Ability to work extended hours, including beyond assigned shift with no notice when required.- Ability to travel to other areas of the country (30-40% travel may be required)- Ability to work all shifts, which may include weekend and holidays.- On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.PHYSICAL DEMANDS:These physical demands are representative of the physical requirementsnecessary for an employee to successfully perform the essentialfunctions of the job. Reasonable accommodation can be made to enablepeople with disabilities to perform the described essential functions.While performing the responsibilities of the job, the employee isrequired to talk and hear.[](employment opportunity, including veterans and individuals withdisabilities.PI279226478