Job Title

This is a hybrid position, 4 days oniste, 1 day remote. Monday - Friday 8am - 4:30pm schedule. The selected individual for this position will be required to reside and work within New England (MA, ME, NH, CT, RI, VT). The International Patient Records Specialist is responsible for the effective coordination and organization of materials required for new and established Dana-Farber/Brigham and Womenu2019s Cancer Center international oncology patient visits. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities Include: u2022 Appropriately arranges receipt of materials to support the highest standard of patient experience and visit for international oncology patients, i.e., review and organize medical records, coordinate receipt of tissue and imaging u2022 Uses electronic tracking systems to thoroughly document progress in retrieval of pertinent patient materials; uses other electronic systems to complete daily tasks. u2022 Uses standard processes and protocols to monitor and follow up with patients, embassies, hospitals, and other parties on materials status. u2022 Collaborates with International Oncology Nurse Director, International Oncology Nurse Navigator and Patient Program Managers to ensure seamless coverage and task management in times of full and partial staffing levels. u2022 Aids patients and those requesting appointments in the process of obtaining translated medical records, directing patients/families to outside translation agencies as needed. u2022 Clearly and consistently communicates status of patient materials to Dana-Farber/Brigham and Womenu2019s Cancer Center clinical and support staff. u2022 Responds to emails and manages other requests, as appropriate for new and established international patients. This includes collecting detailed clinical information provided by patients, internal/external providers, embassies, and other key stakeholders. . u2022 Resolves problems independently and appropriately escalates issues to direct supervisor and Dana-Farber International Patient Center Oncology Nurse Director. u2022 Participates in weekly International Patient Center patient review meetings, providing thorough and clear updates on cases where records have been requested. u2022 Provides program specific information to callers and redirects calls as necessary. u2022 Possesses a level of independence requiring knowledge of multiple disease specific programs. u2022 Triages issues and answers general questions, with the goal of resolving requests in real time. u2022 Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. u2022 Ensures quality clinical care and adherence to standard operating procedures and compliance requirements. u2022 Engage with patients and facilities in different time zones, requiring flexibility in schedule u2022 Strives to meet defined service levels and key performance indicators u2022 Assists in the training of new staff and creation of departmental materials, as needed. u2022 Other duties and responsibilities as required u2022 Works on campus with potential for 1 day/week of remote work QUALIFICATIONS: A Bacheloru2019s Degree in health administration or related field is strongly preferred, along with up to 1 year of related health care and/or customer service experience. Knowledge of medical terminology is preferred Bilingual or Multilingual and/or multicultural; Arabic KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: + Ability to function as an integral member of the team + Exceptional communication, organizational, and customer service skills + Strong attention to detail + Possesses the ability to multi-task and problem solve on the spot + Excellent phone etiquette + PC proficiency required + Ability comprehend and implement new concepts or modifications to processes requests quickly Ability to learn and adapt to using evolving technology and workflow management tools Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidateu2019s relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $25.38/hr - $27.50/hr Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster