Job Title

Job Description Location: Chicago, Illinois Business Unit: Rush Medical Group Hospital: Rush University Medical Center Department: S. Loop Multispecialty- Office Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (6:30:00 AM - 7:15:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page ( Pay Range: $18.87 - $29.73 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rushu2019s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: Responsible for assisting with daily questions and direction for the Clinic Coordinator staff. Performs at least 50% of effort in Clinic Coordinator role. Coordinates clinic activities including, coordinating all template management, scheduling, greeting and acknowledging patients throughout the check-in and checkout process, and coordinating referral and insurance authorizations, coordinating all telephone activities and troubleshooting business issues. The employee who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service and Performance Standards. Other information: Required Job Qualifications: u2022 High school diploma. u2022 1-3 years professional medical office experience. u2022 Basic knowledge of and CPT and ICD9 codes. u2022 Basic computer knowledge. u2022 Excellent customer service and interpersonal skills. u2022 Attention to detail and accuracy. u2022 Sensitivity to patient health information and protection of confidentiality. u2022 Ability to utilize EPIC efficiently. u2022 Ability to sit for several hours each day and remain professional and calm under stressful situations. u2022 Ability to adapt to change and be flexible. u2022 Maintains positive, professional relationships with all members of the healthcare team through effective. communication, mutual support and respect. u2022 Proactively resolves conflict to improve team relationships in support of a healthy work environment. u2022 Demonstrates accountability for own professional practice, including progress toward achievement of annual goals. u2022 Provides leadership consistent with Rush Missions and Values. u2022 Demonstrates loyalty and allegiance to the program by representing and supporting management policies. Responsibilities: Job Responsibilities: u2022 Participates in recruitment efforts with interviewing, and hiring direct reports. u2022 Coordinates onboarding and off-boarding of clinic staff. u2022 Schedules clinic staff assignments to ensure adequate coverage and equal distribution of work and effort. u2022 Establishes course of action for self and others to ensure that work is completed effectively and efficiently. u2022 Serves as a role model and mentor by demonstrating exceptional interpersonal communication and collaboration skills in the management of complex patient care situations. u2022 Provides training and mentorship to direct reports. u2022 Provides education to staff in the clinic. u2022 Conducts annual performance reviews in conjunction with manager. u2022 Uses effective methods to help build a cohesive team and facilitates the completion of team goals. u2022 Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem. u2022 Ensures compliance with accreditation and regulatory bodies within area of responsibility. u2022 Works with minimal supervision. Resolves office problems and facilitates solutions, confers with supervisor to resolve more complex issues, assists in preparing ad hoc reports, assists in training of new employees, generates letters requested by physician or patient, per office protocol. u2022 Manages physician's template and schedule in EPIC. u2022 Enters, per office protocol, non-medication orders and/or referrals. Performs pre-certification of orders, procedures and surgeries. u2022 Performs data entry of in-patient or procedural professional charges as assigned. u2022 Collects time of service payments, posts payments in EPIC, and reconciles end-of-day receipts. u2022 Answers patient billing questions, coordinates set-up of payment plans, and refers as necessary to appropriate RUMC resources. u2022 Addresses patient calls efficiently and courteously. u2022 Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request. u2022 Schedules, cancels and reschedules patient appointments, procedures, and surgeries. u2022 Places reminder calls and collects pertinent information from patients in advance of their appointment per office policy. Supports access by utilizing the wait list and filling appointment slots created by cancellations and no shows. u2022 Appropriately transfers patients to pre-registration for insurance verification per RUMG policy. u2022 Greets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice-designated activities to support new patients. u2022 Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation. u2022 Coordinates administrative office functions as assigned including completion of EPIC administrative in-box messages. Problem solves issues by seeking out the appropriate resources. u2022 Works cooperatively in a team environment. u2022 Demonstrates compliance with RUMG Customer Service and Performance Standards (attached). u2022 Performs other duties as assigned. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Position Clinic Coordinator Lead - South Loop Multispecialty Location US:IL:Chicago Req ID 22566