Job Title

JOB DESCRIPTION Job Summary Provides medical assistant support for Care Connections team. Responsible for contacting members following appointments/services rendered to ensure member understanding and navigation of the health care system, and coordination support for follow-up care. Also provides assistance for other administrative clinical support tasks. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties u2022 Coordinates care between members and providers after appointment/service delivery to support member navigation of the health care system, needs related to follow-up care and highest quality care/desired member health outcomes. u2022 Communicates with Care Connections providers to clarify orders/requests and assists with escalation of issues to appropriate team(s) when unable to resolve independently. u2022 Supports processing and follow-up for care management assignment and primary care provider referrals for high-risk members. u2022 Escalates member issues related to prior authorizations for medications and durable medical equipment. u2022 Communicates lab results and other exam findings with members and primary care providers. u2022 Communicates with nurse practitioners on member health issues to ensure timely follow-up and response. u2022 Supports care coordination and intervention by sending electronic messages/faxes to primary care providers. u2022 Closes gaps in health care by preparing member lab result letters and coordinates follow-up on lab results. u2022 Fulfills nurse practitioner supply orders and maintains adequate nursing supply inventory. u2022 Performs administrative tasks such as telephone and email response, documentation follow-up and updates to member records. u2022 Facilitates follow-up calls to members to ensure positive member experience/outcomes and ensure needs are met. u2022 Assists with special projects under the direction of clinical leadership. Required Qualifications u2022 At least 1 year of health care experience preferably in a family practice, home health, primary care, palliative care or hospice setting, or equivalent combination of relevant education and experience. u2022 Graduate of an accredited medical assistant (MA) program. u2022 Demonstrated understanding of patient care, medical terminology, coding procedures, reference tools and appropriate clinical pharmacology for medical assistant practice scope. u2022 Excellent customer service skills. u2022 Ability to work independently or as part of a team. u2022 Ability and desire to meet or exceed Care Connections clinical integration and departmental metrics and conjunctively provide excellent customer service. u2022 Strong attention to detail, ability to multi-task, prioritize, meet deadlines and demonstrate follow-through. u2022 Utilizes critical-thinking skills to identify issues, problem-solve and demonstrate initiative. u2022 Empathy for senior, disabled, income challenged and vulnerable populations. u2022 Ability to build positive working relationships with peers and effectively manage conflict. u2022 Strong verbal and written communication skills. u2022 Microsoft Office suite/applicable software program(s) proficiency, and ability to learn new programs. u2022 Ability to lift up to 50 lbs. Preferred Qualifications u2022 Certified Medical Assistant (CMA). u2022 Experience working with an electronic medical record system (EMR), preferably Epic. u2022 Experience with underserved populations facing socioeconomic barriers to health care. u2022 Bilingual in Spanish, Korean, Mandarin, Cantonese or Vietnamese. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $21.16 - $34.88 / HOURLY Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.