Job Title

The Clinical Account Director will be responsible for nurturing high-level strategic client relationships, effectively collaborating with various levels of internal and external leadership to drive a mutually beneficial partnership. This role requires a strong background in pharmacy combined with exceptional business acumen to effectively oversee the development and execution of tailored solutions that meet client needs. The Director is ultimately responsible for a pharmacy benefits relationship that meets client intent for access, service and affordability, while ensuring RxBenefitsu2019 goals of the partnership are met. They will leverage their expertise as a pharmacist to provide insightful, evidence-based recommendations, foster long-term partnerships, and drive client satisfaction and retention. This position is ideal for an experienced professional who thrives in a pivotal role and is passionate about enhancing client relationships through strategic, data-driven decision-making. This position may work remotely or in our Birmingham, AL headquarters, and requires up to 25% travel. THIS JOB REQUIRES A LICENSED PHARMACIST. _Essential Job Responsibilities Include:_ + Serves as the primary advisor on RxBenefits and/or PBM services and products, providing recommendations as appropriate. + Primarily responsible for client contract life cycle, including responsibility for negotiating renewal and ensuring contractual obligations are met by both RxBenefits and the client. + Operates with a high degree of autonomy, effectively navigating internal channels to quickly address client challenges and unique strategic needs. + Efficiently and effectively escalates to Leadership when needed. + Ensures that RxBenefitsu2019 service levels are generating high overall client satisfaction, increasing likelihood of contract renewal. + Fosters collaborative relationship with RxBenefits PBM Relations team to ensure clientu2019s unique needs are met. + Regularly provides in-depth evaluation to client regarding factors affecting drug trend. + Maintains awareness of drug pipeline and proactively consults broker/client on appropriate drug category management approaches. + Proactively consults broker/client on recommended benefit design and formulary approaches. + Ensures modeling and reporting are sufficient to support broker/client needs and decision-making. + Maintains a deep understanding of the client's organizational structure, culture and goals. + Establishes a trusting relationship and promotes goodwill with client and broker via repeated transparent and consultative engagements. + Proactively engages broker/client on both value-add solutions and any potential challenges/issues. + Partners with Account Manager to ensure benefit changes are executed in alignment with client intent. + Maintain in-depth knowledge of the PBM marketplace; state/regional legal requirements impacting clientu2019s benefits, carriers, underwriting requirements, and benefit/service/product offerings. + Preparation of reports deemed necessary by Account Management leadership. + Maintain accurate information on all assigned client accounts. + Provide support to Account Manager, when needed, as they act as liaison in conjunction with Pharmacy Operations, client, brokers and PBM companies to resolve all service problems. + Meet or exceed departmental goals established by the Senior Vice President -Account Management. + Present a positive image in and out of the office to fellow employees, members, providers, and the community. + Collaborate with other departments to develop strategic recommendations for assigned clients based on individual client needs. + Foster teamwork and a supportive departmental culture with a can-do attitude to provide exceptional service to broker and client. + May be asked to lead team members through new processes, change management, and facilitate team calls as needed. + Assists leadership with the goal of improving account retention and achieving key performance indicator standards. + Other duties as assigned. _Required Skills / Experience:_ + 8+ years of combined Account Management and Clinical Pharmacist experience. + Current Pharmacist license in good standing (any state). + Pharmacy industry experience required. + Effectively navigates communication with senior leaders internally and externally. + Oversight and renewal of client contracts. + Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). + Thorough knowledge of Employee Benefits insurance and PBM industry. + Excellent presentation and communication skills. + Strong analytical and critical thinking skills. + Strong organizational skills with the ability to prioritize in a dynamic environment. + Self-motivated with the ability to work independently with limited supervision or within a group or team.