Job Title

Role DetailsLocation: San Pedro Sula or TegucigalpaWork Arrangement: HybridType of Support: Content moderation through ticketsContract Duration: 90 DaysTraining Schedule: Monday - Friday, 7:00 am - 4:00 pm | Weekends offWork Schedule: Open to shifting schedules (subject to business requirements)Expected Start Date: November 20, 2025About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and lets build the future of customer experience together. The RoleWe are looking for a Content Moderator who will help promote a safe, authentic, and accepting environment on the platform. You will be accountable for applying the partner's community guidelines to content submitted by its users. This role involves monitoring and identifying potentially harmful content, assessing whether it complies with the guidelines, and filtering out anything inappropriate. This will consist of independently and manually reviewing a high volume of items in the backend.Important Note: Bear in mind that you will be exposed to potentially offensive and disturbing content.What Youll Do:Provide excellent, friendly, and positive customer service via emailHelp to enforce and ensure compliance with the Community Guidelines for one of the industry-leading dating appsHelp customers solve problems with strong reading comprehension, problem-solving skills, attention to detail, and critical thinking. Be savvy with the web, computers, and smartphones Be able to work independently and collaboratively Report discrepancies in processes to the Team Leads and upper managementCollaborate directly with the Trust & Safety Team to escalate sensitive users concerns and requests for further investigation What We Expect From You:Excellent English skills - spoken and written (EFSET results from C1 or C2 level)Experience in customer support or content moderation rolesYoure culturally, socially, and politically aware and are a strong advocate for the LGBTQ+ communityExcellent communication and interpersonal skillsExcellent organizational, time management, and follow-up skillsStrong work ethic and high level of attention to detail and accuracyComfortable making decisions with limited information availableExperience moderating offensive and disturbing content is a plusWhat Youll Get In Return:Hybrid working arrangementsCompetitive base salaryGenerous paid time offComprehensive benefits package including medical, dental, and vision optionsAccess to free posture-based fitness workouts from home Training and professional development opportunitiesCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact