Job Title

The Group Air Transportation Agent is responsible for working directly with our Manager of Air, Account Executives and Program Managers. This is a skilled position with a team of highly experienced incentive travel planners. This position will be fast -paced and a great opportunity for a unique exposure to the incentive travel and hospitality industry. You are expected to be an excellent multi-tasker with good organizational skills and outstanding customer service.Department: Travel DepartmentReports To: Manager of Air Planning And PurchasingResponsibilities Include:Program managing for assigned files from time of transition through to post-trip meetingBooking Airline reservations for programs assigned, utilizing Sabre GDS systemDelivering outstanding customer service over the telephone and via emailIssue tickets according to airline contracts and IATA rules and within established time frames. Update ARC payment data in Triptrak for accounting’s financialsTracking all your financial expenses for all tickets purchased, including all charges done by company’s credit card usageMonitor all flights as assigned, and work with airlines and TD’s to resolve misconnect and cancellations by providing protection on alternate flights, and resolve problems as, or even before they occur. Keep TD’s up-to-date status of all flights and passengersAdhere to all deadlines and turnaround timesAttend regular meetings, and complete reports with all pertinent air details including cost per person air averageWork independently and report to Air department manager on weekly basis regarding your work program processProtect the confidential information of both LANDMARK and the clientEnter all data pertaining to a program’s airline travel into Triptrak (Landmark’s proprietary software) to effectively create various reportsInteract with Operations to ensure all air information is updated and accurate. Reconcile passenger names and all flight data before ticketingAssumes and performs other duties and responsibilities not specifically outlined herein, as requestedJob Skills Required:Minimum of 2 years SABRE GDS experience working within the travel industryUnderstanding of and ability to do all ticketing, exchange, void, and refund transactionsUnderstanding of different types of airline contracts and faresAbility to forecast group airfares for future group quotes based on research and experienceAbility to handle multiple tasks and programs simultaneouslyStrong and professional detail-oriented with excellent verbal, written, and organizational skillsPositive attitudeProficient in Microsoft Word, Access, Outlook and ExcelStrong organizational and interpersonal skillsStrong critical thinking abilityProblem solving skillsMust be able to take direction and work well with othersJob Type: Full-time401(k)Employee discountHealth insuranceLife insurancePaid time offSchedule: Monday to FridayWork Location: In person Chicago, IL 60606 #J-18808-Ljbffr