Job Title

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryThe Client Advocate position is a client facing position working as a single point of contact for operational issues. The Client Advocate supports service & administration of Meritain products to achieve client satisfaction and profitable growth by building relationships with assigned clients, brokers and internal partners, monitoring activity and reporting for the assigned book of business, proactive & reactive support of client issuesand supporting client retention.ResponsibilitiesServicing your assigned book of businessIdentifies customer specific service issues and offers solutions.​Create and maintain PDET cases as outlined in policy guidelinesActs as the single point of contact for client’s operational inquiries and escalated issues. Resolutions to include but not limited to Claims, Enrollment, ID cards, COBRA, FSA, Network Ops, PBM, Customer Service, EDI Files and FinanceProvides plan document interpretation and ensures the client’s questions are addressed.Conduct client portal training Supports operational departments to enhance the member experience through improved workflows and process improvementsIdentify opportunities that support account owners in developing and delivering strategic plansRequired Qualifications1-3 years of experience working with health insurance, claims and/or stoploss productsAbility to meet deadlinesDecision making skillsConflict resolution, Flexibility, Time management and active listening skills.Knowledge and experience with administrative operationsProfessional written & verbal communication skillsProficient in Microsoft Office applicationsPreferred QualificationsDG & Salesforce experienceGeneral knowledge of Meritain applicationsand Self-Funded InsuranceHealth Insurance and Stoploss experienceEducationAssociates Degree or equivalent work experience(HS diploma + 2 years relevant experience)Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$43,888.00 - $102,081.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visitWe anticipate the application window for this opening will close on: 11/14/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.