Job Title: Communications Officer - Public Safety Location: Kennesaw, Georgia Job Summary Responsible for receiving emergency, non-emergency and administrative calls and notifying and/or dispatching appropriate emergency responders. Performs inquiries and searches of multiple local, state, and national databases to provide information to law enforcement personnel. Serves as a Campus Security Authority as defined by Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). Responsibilities Receives emergency and non-emergency requests for public safety and non-public safety services Provides dispatch services regarding incidents and requests public safety assistance via two-way radio and/or telephone Requests additional resources (fire, emergency medical services, law enforcement, tow trucks, other University personnel or services) as needed Monitors fire alarm system(s), video camera system(s) and incoming information/messages from government, private sector and non-profit sector sources Broadcasts alerts to DPS/UP (Department of Public Safety/University Police) and campus community Receives training and maintains applicable certifications in CPR, AED, first aid procedures, Georgia Crime Information Center/National Crime Information Center (GCIC/NCIC), Georgia Peace Officers Standards and Training (POST), National Incident Management System (NIMS) and Incident Command System (ICS) Required Qualifications High School diploma or equivalent Possession of, or ability to obtain within twelve (12) months of employment, certification as a Communications Officer through the Georgia Peace Officer Standards and Training (POST) Council, in accordance with Georgia Code 35-8-23 and Chapter 464-14 of the Rules of the Georgia Peace Officer Standards and Training Council Preferred Qualifications Undergraduate or advanced degree from an accredited institution of higher education Previous experience working in Public Safety Answering Point (PSAP) preferred Abilities Able to work during inclement weather, 12-hour shifts and partial shifts, including periodic on-call Able to handle multiple tasks or projects at one time meeting assigned deadlines Able to maintain composure when talking to callers in crisis or emergency situations Able to work under stressful conditions KNOWLEDGE Knowledge of NIMS and ICS systems Knowledge of CPR, AED and first aid procedures Skills Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, video management software, computer-aided dispatch software and web-based applications) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. #J-18808-Ljbffr
Job Title
Communications Officer - Public Safety