Job Title

OverviewCommunications Operator - GALLERYone Doubletree Suites by Hilton GALLERYone Doubletree Suites by Hilton is a 231-room hotel located on the intracoastal waterway, within a short walk of Galleria Fort Lauderdale. The beach is nearby, and the hotel is within a short drive of Port Everglades. The hotel team reports to the Director of Front Office.ResponsibilitiesAnswer and respond to internal and external calls to deliver outstanding guest service and support hotel operationsProvide information and demonstrate knowledge of all hotel facilities and servicesRespond to emergencies and document and relay accurate information to appropriate partiesAccept and deliver all messages promptly and accurately, using proper grammar and spellingOperate office equipment including computers, PBX system, fax, e-mail, and related toolsWhat are we looking for?2+ years of experience in customer service in guest-facing rolesAbility to work varying shifts (AM/PM, including weekdays, weekends, and holidays as needed)Hotel experience is a plusCustomer-focused, with a sense of urgency and accuracyQualifications and ValuesDemonstrated Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now (urgency and discipline)Quality, Productivity, Dependability, Customer Focus, and AdaptabilityBenefitsAccess to pay when you need it through DailyPayMedical Insurance Coverage - for you and your familyMental health resources including Employee Assistance ProgramBest-in-Class Paid Time Off (PTO)Go Hilton travel program: 100 nights of discounted travelParental leave to support new parentsDebt-Free Education through Guild Education (college degrees and professional certifications*)401K with company matchHilton Shares: employee stock purchase program (ESPP) at a discountCareer growth and development, Team Member Resource Groups, recognition programsJob DetailsLocation: DoubleTree Fort Lauderdale GalleriaSchedule: Full-timeBrand: Doubletree by HiltonJob function: Guest Services, Operations, and Front Office#J-18808-Ljbffr