Job Title

Our Purpose _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, weu2019re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ Title and Summary Director Enterprise Operations Network Command & Control Engineering Director Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Data Center & Network Services organization is looking for a Director of Network Command and Control Mastercardu2019s Network infrastructure globally. This role requires strong people leadership skill, experience leading network operations organizations, network systems health check validations, troubleshooting issues, and optimizing performance to support the organization's mission-critical operations. Responsibilities Incident Command & Coordination u2022 Take ownership of major network incidents (e.g., outages, degradations). u2022 Act as the single point of control during high-priority or crisis situations. u2022 Drive the incident response process across multiple teams (NOC, engineering, vendors, etc.). u2022 Ensure all incident participants are aligned on roles, responsibilities, and actions. Rapid Service Restoration u2022 Focus on minimizing Mean Time to Repair (MTTR). u2022 Ensure implementation of workarounds or mitigations to restore services as quickly as possible. u2022 Lead technical bridge calls or war rooms to troubleshoot and resolve issues in real time. Stakeholder Communication u2022 Provide real-time updates to internal stakeholders (senior leadership, operations, customer care). u2022 Escalate critical issues to executive management as needed. u2022 Coordinate external communications (e.g., customer updates, regulatory bodies) when required. Documentation & Reporting u2022 Ensure all incident activities, timelines, and decisions are documented accurately. u2022 Deliver detailed post-incident reports (PIRs) and root cause analyses (RCAs). u2022 Track actions and lessons learned from incidents to improve future responses. Incident Trend Analysis & Prevention u2022 Monitor patterns in network incidents and identify recurring issues. u2022 Recommend and drive preventive measures or systemic fixes with engineering teams. u2022 Improve incident detection and response processes. Process Improvement & Readiness u2022 Maintain and refine incident management procedures, playbooks, and escalation paths. u2022 Ensure teams are trained on incident response protocols. u2022 Conduct simulated incident drills to test response effectiveness and readiness. Tool & System Oversight u2022 Utilize and oversee tools used for incident detection, alerting, and tracking (e.g., ServiceNow, PagerDuty, Netcool, etc.). u2022 Ensure that monitoring systems are correctly configured to trigger timely alerts for critical events. Cross-Team and Vendor Coordination u2022 Coordinate with external vendors, third parties, or partners when incidents impact shared infrastructure or services. u2022 Manage contractual SLAs and ensure accountability for third-party incident responses. Governance and Compliance u2022 Ensure incident handling aligns with internal policies and regulatory requirements (e.g., telecom regulations, security frameworks). u2022 Participate in audits and provide evidence of incident management compliance when required. All About You (Qualifications) u2022 Degree in Computer Science, Information Technology, or related field (Masteru2019s preferred). u2022 Advanced experience in network operations, with at least 5 years in a leadership role. u2022 Strong understanding of network infrastructure and technologies u2022 Excellent crisis leadership and decision-making under pressure. u2022 Experience with ITIL processes, especially Incident and Problem Management. u2022 Outstanding communication and coordination skills. u2022 Familiarity with incident management tools and dashboards. u2022 Excellent leadership, communication, and analytical skills. u2022 Willingness to work in a shift-based environment, including nights, weekends, and holidays as required. Work Environment The NOC will be a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: u00b7 Abide by Mastercardu2019s security policies and practices; u00b7 Ensure the confidentiality and integrity of the information being accessed; u00b7 Report any suspected information security violation or breach, and u00b7 Complete all periodic mandatory security trainings in accordance with Mastercardu2019s guidelines. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercardu2019s security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercardu2019s guidelines. In line with Mastercardu2019s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges New York City, New York: $166,000 - $276,000 USD