Job Title

KEY JOB FUNCTIONS: Provide a top tier level of customer service that encourages customers to come back repeatedly Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming commission. Become familiar with our betting options and be able to strike up conversations with customers regarding those options Work to resolve customer disputes/complaints and escalate to direct supervisor when needed Be a positive team member and work collaboratively with other team members and your leadership team Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming regulation standards Other duties as assigned QUALIFICATIONS: Must have basic computer knowledge (Email, MS Excel, internet, Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting . Diploma, GED, or equivalent REQUIRED 19 + years of age or older Successfully pass a background check Able to obtain a gaming license from the Nebraska Gaming Commission High level of customer service Ability to work a flexible schedule: nights, weekends, and holidays Present yourself in a professional manner Strong communication skills, both written and verbal Ability to do simple math Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nebraska State Gaming Regulations.