The Vacancy The Role Service Innovation Group UK are looking to recruit a passionate, driven Client Service Executive to work across multiple leading FMCG brand accounts. This supporting role will help Account Managers, playing a pivotal role in day-to-day planning, implementation,and execution of projects, analysing KPI reporting and acting as a secondary point of contact for clients and field.The successful candidatewillhelp us to continue to develop the service we provide clients and drivecontinualimprovement throughwaysof working and innovation.Mid-level to advanced excel skills (formulas, pivot tables, v-lookups) is a must. Candidates should have a keen eye for detail, an aptitude for driving improvements and data management experience.37.5 hours per week, Monday- Friday, earning ?30,000 DOE. Benefits linked to the role include - 25 days holiday, plus bank holidays. Additional holidays for length of service. Private Medical and dental plan, an employee assistance program, the option to buy and sell holidays and a well-being allowance.Predominantly remote working, travel required to London or Watford 2-3 times per month for client and internal meetings. The Requirements Great organisational skills, a multi-tasker who is process driven, able to operate in a clear, dynamic, and creative way. An aptitude for problem solving An acute eye for detail and ability to apply broad thinking - to interpret data to provide insight and identify areas of improvements to drive activity performance Data management experience, using excel at a medium to high level - usingformulas, Pivot tables & V-lookups The ability to plan effectively, prioritise and maximise your time Highly effective written & confident verbal communicator with a natural ability to communicate to people at all levels Role responsibilities Work with Managers providing administration services, data management and feedback Build positive relationships with the clients, attending client meetings and act as a second line of contact when the Account Manager is absent Identify opportunities to help our clients achieve their KPIs and drive effectiveness through understanding best practice and providing suggestions for improvement To develop and maintain administration & reporting systems and procedures liaising with other support departments as required Management and administration of field visit data, UK store lists, fixture lists, checking planograms and surveys using our CRM field data management tool. Complete reporting as required in excel and PowerPoint along with analysis to identify trends and insights Daily, weekly & monthly quality analysis of results to help drive account effectiveness, suggesting improvements and identifying anomalies. Stock management - facilitate the distribution of point of sale through communication with key stakeholders Audit and accuracy checks of field data and photos To maintain effective communication links & meeting support with the Client, Field Team, and Account Managers. We are an equal opportunity employer and value diversity, equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partner status, disability, age, or nationality. The Company Service Innovation Group provides a wide range of services and activities, and they are all designed to highlight your product in a busy, highly competitive marketplace. We embrace all of the associated challenges and provide creative, effective solutions to ensure that retail execution never lets your brand down. We work in constantly shifting environments to provide our clients with services that are innovative by drawing on years of experience in managing and motivating Field teams.
Job Title
Client Service Executive